Continuous Improvement Manager

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C.H Robinson is seeking a Continuous Improvement Manager who will be responsible for developing operational strategies that help achieve organizational excellence. The Continuous Improvement Manager will drive execution of strategic initiatives through a Continuous Improvement framework with a variety of stakeholders at all levels. This person will have experience in Lean or Six Sigma methodologies, strong change management capabilities, and proven success managing multiple cross-functional projects simultaneously.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Continuously identify and remove waste, friction and frustration from operational processes and create mechanisms for pro-actively assessing the effectiveness and efficiency of processes
• Business Process Management (BPM) leadership of strategic initiatives that maximize customer value, increase operational efficiency, or increase volume throughput
• Support implementation of operational strategy and planning in-line with business/function and enterprise strategies
• Work with Analytics team to create or improve operational performance reports to provide insights to leadership and employees, monitor performance, workload, and resources
• Drive changes needed within systems through collaboration with technology and other related resources to advance processes and automation
• Collaborate with business partners across functions to ensure successful project implementation through the deployment of tools, processes, and personnel
• Manage relationships and communication between internal and external project management resources, stakeholders, and senior management
• Motivate team members and help create a culture of accountability
• Create and execute on-going Continuous Improvement training, coaching and development
• Ensure office employees and leaders focus on operational effectiveness and efficiency
• Identify and stay current on industry trends and emerging market conditions related to organizational effectiveness, Continuous Improvement, and enabling technologies
• Engineer processes to yield appropriate external service levels at appropriate costs while constantly optimizing resources
• Overall project delivery including coordinating and managing resources, ensuring effective change management, identifying, and mitigating risks, documenting processes, and communicating updates to a variety of stakeholders
• Create an analytical culture to improve decision-making and drive efficiency, quality, and profitability
• Act as a change agent as needed for project implementation to the organization to ensure continued project delivery success, including work with business partners to ensure essential document management and communications related to business activities
• Identify and manage risks and mitigation plans, and work to manage logistics and activities while ensuring essential document management and communication
• Other duties or responsibilities as assigned according to the team and/or country specific requirements
  
  

Required Qualifications:

• 6 years of professional experience executing large, cross functional initiatives
• Minimum 3 years of experience using a continuous improvement framework within business operations such as Lean, Six Sigma or similar
• Minimum 3 years of project management experience.
• Bachelor's Degree from an accredited college or university
  
  

Preferred Qualifications:

• Certification in Lean, Six Sigma and/or related methodologies
• Experience using business and data analytics to drive continuous improvement
• Strong change management capabilities with emphasis on team behavior change
• Excellent planning and project management skills with strong ability to effectively manage multiple cross-functional projects simultaneously
• Thrive in an ambiguous work environment with minimal supervision and ability to make timely decisions
• Excellent verbal and written communication skills with the ability to tailor messaging to the appropriate audience
• Demonstrated leadership in a matrix organization, influencing without authority, conflict resolution skills, and ability to motivate and inspire team members to high performance levels
• Ability to influence, motivate and inspire cross-functional teams and individuals involved in Continuous Improvement efforts
• Demonstrated ability to present complex issues to higher level management and contribute to high level presentations and discussions
• Intermediate to advanced competency and experience in using business data analytics to drive continuous improvement
• Demonstrated ability to develop and maintain effective collaborative relationships with team members, management, and internal/external partners
• Values a diverse and inclusive work environment
  
  

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$89,800.00 - $151,800.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your Total Wellbeing Is The Foundation Of Our Business, And Our Benefits Support Your Financial, Family And Personal Goals. We Provide The Top-tier Benefits That Matter To You Most, Including:

• Three medical plans which include
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities
  
  

Learn more about our benefit offerings on our BENEFITS & WELLBEING (https://www.chrobinson.com/en-us/about-us/careers/life-at-chr/benefits-and-wellbeing/) page

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .

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