Computer Hardware Specialist III

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Job Title: Computer Hardware Specialist III

Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon))

Clearance: Secret

Certifications: CompTIA Security CE

Education: Bachelor’s degree in Engineering, Computer Science, Telecommunications or a related field

Roles And Responsibilities

• Minimum six (6) years of experience in facilities/communications engineering support.
• Leads tasks and supervises staff in providing hands-on support inside/outside the cable plant to install software and hardware for LAN connections.
• Performs duties of PC Support Technician but at a much more complex level.
• Performs Tier II and Tier III support. Responsible for repairing the most complex desktop and laptop issues.
• Organizes and directs site surveys, documents and analyzes current configurations, performs environmental impact assessment, designs optimal topologies, and prepares supporting technical drawings and engineering plans.
• Ensures compliance with layout specifications and safety codes.
• Tests and performs onsite/offsite repairs to installed GOTS/COTS equipment at all standard levels (i.e., line, intermediate, or shop; facility or depot).
• Schedules installations and coordinates all post-installation operations, maintenance, and troubleshooting support.
• Provides agency engineering staff with all related support necessary to accomplish technical projects.