What are the responsibilities and job description for the Chief Information Officer position at Lensa?
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Full-Time Chief Information Officer
Reports to: Chief Executive Officer
168 Centre Street
Manhattan, New York, 10013
United States
About The Organization
Charles B. Wang Community Health Center (CBWCHC) is a mission driven Federally Qualified Health Center (FQHC) committed to addressing disparities in access to quality healthcare, with a particular focus on underserved communities throughout New York City. With six locations, over 600 staff, and an $80 million annual budget, CBWCHC provides comprehensive primary care and enabling services to over 60,000 patients annually, regardless of language, culture, or ability to pay. We are proud to be one of the most prominent community health centers in the nation, recognized every year for clinical quality and service to the community.
Position Summary
The Chief Information Officer (CIO) provides strategic and operational leadership for information technology, cybersecurity, and enterprise reporting systems across the organization. This executive-level role is central to the Health Center’s modernization initiatives, including the technical implementation of Epic as its new electronic health record (EHR). This is a chance to lead a dedicated team and shape the future of the Health Center.
The CIO reports directly to the CEO and is responsible for overseeing the management of IT infrastructure, information security, and reporting operations to ensure delivery of high-quality, patient-centered care. This position is primarily on-site in New York City, with some remote flexibility as needed.
As part of the executive team, the CIO will work closely with the CEO to drive the Health Center’s mission and strategic objectives, including: (a) advancing our commitment to the highest quality care through implementing a cutting-edge electronic health records system; (b) leveraging technology to innovate care delivery in areas most impactful to our patient communities; and (c) continuing efforts to modernize and streamline operations for greater efficiency.
Key Responsibilities
Minimum Qualifications:
Full-Time Chief Information Officer
Reports to: Chief Executive Officer
168 Centre Street
Manhattan, New York, 10013
United States
About The Organization
Charles B. Wang Community Health Center (CBWCHC) is a mission driven Federally Qualified Health Center (FQHC) committed to addressing disparities in access to quality healthcare, with a particular focus on underserved communities throughout New York City. With six locations, over 600 staff, and an $80 million annual budget, CBWCHC provides comprehensive primary care and enabling services to over 60,000 patients annually, regardless of language, culture, or ability to pay. We are proud to be one of the most prominent community health centers in the nation, recognized every year for clinical quality and service to the community.
Position Summary
The Chief Information Officer (CIO) provides strategic and operational leadership for information technology, cybersecurity, and enterprise reporting systems across the organization. This executive-level role is central to the Health Center’s modernization initiatives, including the technical implementation of Epic as its new electronic health record (EHR). This is a chance to lead a dedicated team and shape the future of the Health Center.
The CIO reports directly to the CEO and is responsible for overseeing the management of IT infrastructure, information security, and reporting operations to ensure delivery of high-quality, patient-centered care. This position is primarily on-site in New York City, with some remote flexibility as needed.
As part of the executive team, the CIO will work closely with the CEO to drive the Health Center’s mission and strategic objectives, including: (a) advancing our commitment to the highest quality care through implementing a cutting-edge electronic health records system; (b) leveraging technology to innovate care delivery in areas most impactful to our patient communities; and (c) continuing efforts to modernize and streamline operations for greater efficiency.
Key Responsibilities
- Technology Strategy & Operations
- Lead the development and implementation of an IT strategy aligned with organizational growth, operational efficiency, and compliance needs
- Oversee Microsoft- and Cisco-based infrastructure, including networking, servers, cloud platforms, telecom, and end-user computing
- Ensure high availability, user support, and system reliability across all locations
- Epic Implementation – Technical Leadership
- Serve as the technical lead for CBWCHC’s Epic implementation, overseeing infrastructure readiness, data migration, integration, and user provisioning
- Coordinate with a clinically led Epic project team to ensure IT systems fully support implementation timelines and clinical workflows
- Manage technical testing, cutover planning, and post-go-live stabilization
- Cybersecurity & Risk Management
- Serve as the organization’s chief security officer and HIPAA security officer
- Maintain a comprehensive cybersecurity program, including policies, tools, training, monitoring, and incident response
- Deploy and manage layered defenses including Darktrace and Arctic Wolf, ensuring real-time threat detection and response
- Ensure compliance with HIPAA, HITECH, 42 CFR Part 2, and NIST standards
- Lead the business continuity and disaster recovery program
- Enterprise Reporting Oversight
- Oversee internal enterprise reporting systems supporting regulatory, financial, and operational decision-making
- Align reporting infrastructure with Epic’s data environment (e.g., Clarity, Caboodle) to meet evolving analytics needs
- Collaborate with stakeholders across departments to ensure timely, accurate, and actionable data access
- Leadership & Administration
- Lead, manage, and develop a multidisciplinary IT and reporting team
- Build IT operational capacity to support ongoing innovation, security, and growth
- Develop and manage the technology and security budget, ensuring ROI and alignment with strategic goals
- Manage vendor relationships, contracts, and service delivery across systems and platforms
- Perform other duties as assigned
Minimum Qualifications:
- Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field; Master’s degree preferred
- Minimum 10 years of progressive IT leadership experience, including experience in healthcare
- Demonstrated success leading to the technical aspects of an Epic implementation (Ambulatory required)
- Expertise in Microsoft enterprise systems and Cisco networking
- Proven experience managing cybersecurity programs in a healthcare environment
- Strong knowledge of HIPAA, HITECH, and applicable healthcare regulations
- Epic certification(s)
- Certified Information Systems Security Professional (CISSP)
- Certified Healthcare CIO (CHCIO)
- Project Management Professional (PMP)
- Salary: $180,000 - $210,000 per year
- Medical insurance
- Employer-paid dental, vision, disability and life insurance
- 403(b) retirement savings plan
- Flexible spending accounts for transit, parking, health and dependent care
- Paid time off (6 weeks)
- Employee Assistance Program
- Employee Discount Programs
- Tuition reimbursement for eligible employees, and
- The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program
Salary : $180,000 - $210,000
