Business Systems Analyst

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for RTX. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Date Posted

Country
United States of America

Location:
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type
Remote

U.S. Citizen, U.S. Person, Or Immigration Status Requirements
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance
None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Military Engines (ME) Sustainment has an exciting opportunity for an experienced SAP and Solumina specialist to support the Technical Service Center (TSC) for the ME Global Depot Network (GDN). The GDN provides maintenance, repairs, and overhaul (MRO) operational support for our F135, F119, and F117 military fleets. As the GDN continues to expand and stand-up new depots worldwide, the TSC is fundamental to ensuring infrastructure, digital tools, and processes are working 100% of the time. The candidate will be responsible for triaging SAP and Solumina cases and serve as a conduit for help desk calls supporting the ME Global Depot Network. This role requires exceptional interpersonal and communication skills to meet objectives by obtaining correct data, required information, and financial backing to document all divisional savings.

The candidate will also work with all areas of the Sustainment. Operations to:

• Support the ME Global Depot Network SAP, Solumina, Citrix, and perform other operational tasks to enhance productivity.
• Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining systems operability.
• Liaise with technicians and back-end help desk where required.
• The preferred candidate will frequently interface with all departments in military engines and all levels of management and must have expertise in SAP & Solumina systems supporting operations and warehouse management, materials management, quality, and/or engineering.

What You Will Do

• Serve as the first point of contact for customers seeking technical assistance for SAP, Solumina, and Citrix
• Perform remote troubleshooting through diagnostic techniques and customer interface
• Familiar with NEXT Connect Service Now (internal candidate only)
• Determine the best solution based on the issue and details provided by customers; walk customers through the problem-solving process
• Direct unresolved issues to the next level of support personnel; provide accurate information on IT products or services
• Record events and problems and their resolution in logs; advise leadership on key trends through reporting
• Implement better practices that will streamline assistance and/or prevent future problems
• analyze and pareto systemic issues to formulate recommendations for future enterprise
• systems enhancements.
• This role requires some onsite support and travel, as needed. This role covers 3rd shift 10pm – 6am ET.

Qualifications You Must Have

• BS/BA degree is required with 8 years of relevant experience, or an advanced degree with 5 years of relevant experience. Experience to include SAP Materials Management, Solumina / Microsoft Office Suite / Project Manager tool sets.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer

• Experience identifying, troubleshooting, diagnosing, and solving help desk technical related issues.
• Curiosity and ability to solve problems.
• Knowledge of Operating Systems and information flow.
• Customer service mindset developed by working with different stakeholder groups.
• Relentless commitment to quality.
• Solid understanding of computer systems, mobile devices and other tech products.
• Strong interpersonal skills; excellent verbal communication skills.
• Possess established and proven skills to develop and foster positive working relationships while maintaining customer and organizational priorities. Strategic leadership with a focus on results is key for success.

Learn More & Apply Now
:

• Remote: Employees who are working in Remote roles will work primarily offsite (from home).
• Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy And Terms
Click on this link ) to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

If you have questions about this posting, please contact