Business Process Improvement Analyst

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Description

Responsible for driving and facilitating Business Process Improvement initiatives, analyses, and recommendations across stores, regions, functions, and operations. Serves as an internal consultant to the organization, working with key leaders and stakeholders to understand business process objectives, potential changes, challenges, and areas in need of assessment / improvement. Reviews and evaluates new or improved business and management practices for application to company programs or operations. Creates business case for proposed process or operational changes. In collaboration with leadership, develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and facilitates processes for their implementation. Acts as subject matter expert regarding process improvement analyses and initiatives.

Key job responsibilities

• Provides BPI support across organizational units and/or for large integrated processes or functions.
• Works throughout the organization to identify change targets with potentially significant business impact; target areas may include:
  
  

 Store Operations,

 Information Systems,

 Supply Chain,

 Vendor / Supplier Management,

 Customer experience.

• Works on complex business problems that may include multiple functions and/or diverse technologies.
• Gathers and documents requirements for initiative design and associated project management.
• Provides leadership to cross-functional teams throughout the project lifecycle, including resource estimation, milestone identification, team facilitation, change management, and reporting.
• Ensures business processes are analyzed from multiple aspects, including inputs, outputs, user and customer experience.
• Leads in the identification and analysis of high impact change targets.
• Engages with process owners / stakeholders to develop change recommendations, design testing strategies, and evaluate effectiveness of recommended approaches.
• Supports process improvement implementation through education, training, or facilitation as required.
• Follows up to identify successes, areas for improvement, and lessons learned.
  
  

Skills

• Strong understanding and proven ability to apply standard and some advanced BPI methodologies and tools.
• Advanced statistics background.
• Advanced ability to identify and pursue process improvement opportunities based on risk controls, customer experience, efficiencies, and other business-focused factors.
• Assesses how systems and processes impact the effectiveness and efficiency of internal operations.
• Communicates structured information in a clear, concise, and organized fashion.
• Collaborates with others to achieve objectives and ensure information flow.
• Effectively present information and respond to questions in both one-on-one situations and group meetings.
• Participates in cross-functional projects and provides senior-level support to team.
• Impacts overall team effectiveness.
• May provide informal support to less experienced Team Members.
• Builds and nurtures relationships with senior-level stakeholders and leaders.
• Applies analytical skills to evaluate and interpret complex situations.
• Presents problem analysis and recommended solutions in a creative and logical manner.
• Handles a diverse range of issues requiring evaluation of a variety of factors, including business trends.
• Analyzes complex and ambiguous problems.
• Identifies opportunities for process and procedural enhancements to drive efficiency and improve service levels.
• Understands the trends and emerging challenges facing the customer base, market, and industry.
• Applies business and project understanding to focus project / team efforts.
• Demonstrates excellent knowledge of the WFM product mix, supply base, and retail operations.
  
  

Basic Qualifications

• 3 years of program or project management experience
• 3 years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
  
  

Preferred Qualifications

• 3 years of driving end to end delivery, and communicating results to senior leadership experience
• 3 years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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