What are the responsibilities and job description for the Altru Coordinator (Administrative Assistant II) position at Lensa?
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Altru Coordinator (Administrative Assistant II)
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Altru Coordinator (Administrative Assistant II)
Salary
$42,628.86 - $71,222.16 Annually
Location
Norfolk, VA
Job Type
Permanent Full-time
Job Number
13097
Department
Maritime Center
Opening Date
09/15/2025
Closing Date
9/28/2025 11:59 PM Eastern
The City of Norfolk, Maritime Center – Nauticus is seeking to hire an Administrative Assistant II- Altru Coordinator. This position provides essential clerical, administrative, financial, and guest service support, with a focus on entering and maintaining accurate ticketing and reservation data. This individual will generate reports, and lead efforts in database clean-up, audits, and user training to ensure consistent, high-quality data standards across departments. The role also facilitates regular Altru team meetings and provides technical support related to ticketing operations. This position serves as a third key holder and backup admissions support, assisting with ticket sales, guest service, and cash handling during peak times or staff shortages. Performs related duties as assigned.
Nauticus is a maritime discovery center located along the waterfront in downtown, Norfolk offering a unique form of experiential learning for all ages. Through interactive exhibits and STEM to STERN programming, Nauticus uses the museum, Battleship Wisconsin, sailing center, and Schooner Virginia to tell the story of the maritime environment, industry, and the military.
Department Starting Hiring Salary: $42,629 - $49,023
Essential Functions
Essential functions include but are not limited to:
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
Two years experience in office administration.
Proficiency in Microsoft Office Suite required
CPR/First Aid certification a plus
Preferred Education/Experience
Work Location: One Waterside Drive, Norfolk, VA 23510
Work Hours: Friday through Tuesday 8:30 AM – 5:00PM, 40 hours per week. Position requires some evening, holiday and weekend shifts
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
Please select the highest level of education you have completed.
Do you have experience working in a guest centered environment?
Describe a situation where you supported or enhanced a guest or customer experience.
05
Do you have at least 2 years in an office or customer service environment supporting the lead personnel?
Please describe your experience in an office or customer service environment supporting the lead personnel.
07
This position requires preparing daily, weekly, and monthly reports. Do you have experience working with Microsoft Excel or other data tools for reporting purposes?
Please select the Microsoft Office products that you have experience working in.
Do you have experience working with a customer relationship management (CRM) system, ticketing platform, or reservation software (such as Altru)?
If yes, please describe your experience and how you used the system day-to-day.
11
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
Are you a current or previous City of Norfolk employee?
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
Required Question
Employer
City of Norfolk
Apply
Please verify your email address Verify Email
If you have questions about this posting, please contact support@lensa.com
Altru Coordinator (Administrative Assistant II)
Print (https://www.governmentjobs.com/careers/norfolk/jobs/newprint/4505134)
Apply
Altru Coordinator (Administrative Assistant II)
Salary
$42,628.86 - $71,222.16 Annually
Location
Norfolk, VA
Job Type
Permanent Full-time
Job Number
13097
Department
Maritime Center
Opening Date
09/15/2025
Closing Date
9/28/2025 11:59 PM Eastern
- Description
- Benefits
- Questions
The City of Norfolk, Maritime Center – Nauticus is seeking to hire an Administrative Assistant II- Altru Coordinator. This position provides essential clerical, administrative, financial, and guest service support, with a focus on entering and maintaining accurate ticketing and reservation data. This individual will generate reports, and lead efforts in database clean-up, audits, and user training to ensure consistent, high-quality data standards across departments. The role also facilitates regular Altru team meetings and provides technical support related to ticketing operations. This position serves as a third key holder and backup admissions support, assisting with ticket sales, guest service, and cash handling during peak times or staff shortages. Performs related duties as assigned.
Nauticus is a maritime discovery center located along the waterfront in downtown, Norfolk offering a unique form of experiential learning for all ages. Through interactive exhibits and STEM to STERN programming, Nauticus uses the museum, Battleship Wisconsin, sailing center, and Schooner Virginia to tell the story of the maritime environment, industry, and the military.
Department Starting Hiring Salary: $42,629 - $49,023
Essential Functions
Essential functions include but are not limited to:
- Provides administrative support by answering telephone inquiries, responding to emails, greeting and screening visitors, scheduling appointments, distributing mail, ordering supplies, updating manuals, maintaining filing systems, and coordinating department records.
- Manages and maintains the Altru ticketing and reservation system, including data entry, record keeping, reservations processing, guest registration, and internal reporting to ensure database accuracy and integrity.
- Leads Altru training efforts by coordinating and conducting team meetings and providing ongoing training for support personnel.
- Prepares and generates reports (daily, weekly, monthly, quarterly, and annual) related to visitation, group program attendance, and event participation using Altru and other department tools.
- Collaborate with all departmental users and partners to solve issues and improve system functionality
- Develops, maintains, and documents ticketing and reporting best practices and procedures
- Collaborates with stakeholders throughout the organization to accomplish team objectives
- Oversee day-to-day Altru/CRM administration including data hygiene and user management
- Explore and execute best practices to configure and maintain our systems for maximum efficiency and effectiveness
- Supports Visitor Services operations by serving as a third key holder and backup admissions ticket seller as required.
- Demonstrate flexibility and teamwork by assisting in a variety of administrative, operational, and guest-facing roles as needed to support Nauticus' mission and Visitor Services goals.
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
Two years experience in office administration.
Proficiency in Microsoft Office Suite required
CPR/First Aid certification a plus
Preferred Education/Experience
- Bachelor's degree preferred or combination of experience. Two years’ experience in office administration. Proficiency in Microsoft Office Suite required
- Prior experience managing ticketing and revenue operations at an aquarium, zoo, attraction, or related
- Prior experience with CRM/POS systems, Blackbaud/Altru preferred.
Work Location: One Waterside Drive, Norfolk, VA 23510
Work Hours: Friday through Tuesday 8:30 AM – 5:00PM, 40 hours per week. Position requires some evening, holiday and weekend shifts
- Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
- Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
- Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
- Retirement
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
- The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
- I understand and will answer the following supplemental questions completely and thoroughly.
Please select the highest level of education you have completed.
- High School Diploma/GED
- Some College
- Technical/Vocational Degree
- Bachelor's Degree
- Master's Degree
- No education listed
Do you have experience working in a guest centered environment?
- Yes
- No
Describe a situation where you supported or enhanced a guest or customer experience.
05
Do you have at least 2 years in an office or customer service environment supporting the lead personnel?
- Yes
- No
Please describe your experience in an office or customer service environment supporting the lead personnel.
07
This position requires preparing daily, weekly, and monthly reports. Do you have experience working with Microsoft Excel or other data tools for reporting purposes?
- Yes
- No
Please select the Microsoft Office products that you have experience working in.
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Publisher
- Microsoft Teams
Do you have experience working with a customer relationship management (CRM) system, ticketing platform, or reservation software (such as Altru)?
- Yes
- No
If yes, please describe your experience and how you used the system day-to-day.
11
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
- I am not a Veteran
- I am a Veteran
- I am a Disabled Veteran
Are you a current or previous City of Norfolk employee?
- Yes - I am a current City of Norfolk Employee
- Yes - I am a previous City of Norfolk Employee
- No - I am not a previous or current City of Norfolk employee
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
Required Question
Employer
City of Norfolk
Apply
Please verify your email address Verify Email
If you have questions about this posting, please contact support@lensa.com
Salary : $42,629 - $71,222
