Associate Registrar

Location: Hickory, North Carolina

Lenoir-Rhyne University (LR) is seeking a detail-oriented, highly organized systems thinker to join our team as an Associate Registrar. The Associate Registrar plays a key role in supporting the academic success of our students and ensures the accurate maintenance of academic records. Reporting to the University Registrar, the Associate Registrar will be responsible for a range of essential duties, including course registration management, academic policy compliance, NCAA student-athlete compliance, course schedule building and student record maintenance.

Job Responsibilities

The Associate Registrar has the following specific job functions:

• Course Registration Management: Coordinate and oversee the course registration process, including class scheduling, course changes and room assignments. Collaborate with academic deans and faculty to produce and maintain the semester schedule of classes.
• Academic Policy Compliance: Maintain a strong commitment to the integrity, accuracy and security of all student data following all FERPA guidelines. Stay informed about and ensure compliance with university academic policies, procedures and regulations, including making decisions using regulations to guide decision-making.
• Student Record Maintenance: Maintain accurate and confidential student records, including course enrollment, grades and academic progress. Update and verify student information in the student information system (SIS) and other relevant databases.
• Degree Audits and Graduation: Collaborate with academic advisors, faculty advisors and deans to perform degree audits for students, ensuring they meet graduation requirements. Coordinate the student graduation clearance process across multiple staff, including reviewing applications, awarding degrees and producing diplomas.
• Academic Data Reporting: Assist University Registrar in generating reports on student enrollment, course offerings, graduation rates and other academic data for both internal (e.g., institutional research) and external stakeholders (e.g., National Student Clearinghouse).
• Communication and Support: Serve as a resource for students, faculty and staff regarding academic policies, registration processes and other academic matters. Respond to inquiries, provide guidance and resolve issues effectively and professionally. Manage the Registrar’s Office communication calendar.
• Technology and Systems: Utilize the student information system (SIS) (currently Power Campus), Microsoft Office Suite, curriculum audit software (currently implementing Stellic) and other relevant software to manage student records, generate reports and maintain accurate data. Assist University Registrar in accurately maintaining the online course catalogs (Acalog), self-service system (myLR), and the public-facing office website.
• NCAA Compliance: Serve as the primary contact for all things related to a large population of student-athletes, including the NCAA Student-Athlete Compliance Certification.
• Office Systems and Procedures: Aid in the development and periodic review/update of all Registrar’s Office process/procedure documentation. Assist in the development and implementation of new policies and procedures as the need arises. Help coordinate short-and long-range planning of office function and flow.
• Staff Supervision and Training: Demonstrate mastery in all processing functions of the Registrar’s Office and supervise two staff members. Foster a positive and collaborative work environment, promote professional growth and ensure high-quality service delivery by providing training to office staff.
• Serve on university committees and perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in a relevant field such as education, administration or related discipline
• Minimum of four years of experience in Registrar’s Office or other related college academic administration office.
• Familiarity with academic policies, procedures and regulations governing higher education institutions.
• Knowledge of student information systems (SIS) and database management.
• Proficient computer and technical skills, including Microsoft Office Suite or related software.
• Excellent verbal and written communication skills with experience working with individuals at all levels of the university.
• Strong interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism and diplomacy.
• Effective problem-solving ability and organizational skills.
• Excellent time management to handle multiple tasks and deadlines effectively.
• Excellent attention to detail and accuracy in managing student records.
• Ability to work outside of normal business hours occasionally (campus events, pre-registration, etc.).
• Demonstrated ability to build positive relationships among diverse faculty, staff and students.
• Demonstrated experience forwarding diversity, equity and inclusion initiatives. Demonstrates initiative, creativity, the ability to work well independently and in a team and the ability to manage multiple responsibilities concurrently.

Preferred Qualifications

• Master’s degree
• Understanding of degree audit systems (Stellic) and academic catalog software (Acalog)

Position requirements in the role description outlined above indicate the minimum level of knowledge, skills and/or abilities deemed necessary to perform the job competently. Role descriptions are an overview of the duties, responsibilities and requirements of the position and are not intended to be construed as an exhaustive list for the position. Employees may be required to perform other job-related assignments as requested and acquire new skills and responsibilities. Lenoir-Rhyne University reserves the right to modify, add, remove or waive the responsibilities, duties and skills required of the position.

Diversity, Equity and Inclusion

Diversity, equity and inclusion are integral to the university’s commitment to excellence in engagement and education. We are particularly interested in candidates who have demonstrated experience engaging with diversity and equity through activities such as fostering an inclusive environment, working with faculty and/or students from diverse backgrounds and/or incorporating diverse perspectives in their current or previous positions.

Application Process

The review of applications will begin on June 30, 2023, and continue until the position is filled.

• Letter of application specifically addressing the position description, qualifications and how you have supported diversity, equity and inclusion in your current and previous positions and/or how you plan to work at Lenoir-Rhyne University.
• A resume or curriculum vitae
• A list of three professional references, including name, current position, email, address and phone number.

The University’s mission, vision and values statement may be reviewed at http://www.lr.edu/about. Any questions regarding the position or the search process should be submitted electronically to the search committee chair, Amy Wood, Ph.D., at Amy.Wood@lr.edu.

About Lenoir-Rhyne University

Lenoir-Rhyne University is a co-educational, private masters comprehensive liberal arts institution founded in 1891, with its traditional campus located in Hickory, North Carolina, a town of more than 40,000. The university has additional campus centers in Asheville, NC, and Columbia, SC, which include the Lutheran Theological Southern Seminary (LTSS). Situated in the foothills of the Blue Ridge Mountains, Lenoir-Rhyne is less than an hour’s drive from Charlotte, and the Hickory–Lenoir–Morganton Metropolitan Statistical Area has a population of about 365,000. The University now offers more than 50 undergraduate and 30 graduate degree programs to approximately 2400 students. Lenoir-Rhyne University seeks to liberate mind and spirit, clarify personal faith, foster physical wholeness, build community, and promote responsible leadership for service worldwide. Affiliated with the Evangelical Lutheran Church in America (ELCA), Lenoir-Rhyne promotes diverse campuses open to people from all religious and non-religious backgrounds. Please visit www.lr.edu/about to learn more about the University.

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