What are the responsibilities and job description for the General Manager - Lenny's position at Lennys Grill & Subs?
Restaurant General Manager – Lennys Grill & Subs
About Lennys
At Lennys Grill & Subs, our mission is simple: make and serve great food with warm hospitality. Since the first Lennys opened in a Memphis suburb in 1998, we've grown to about 100 locations, mostly across the Southeast, known for our World Class Philly Cheesesteaks, bread baked fresh daily, and premium deli meats sliced to order.
Our values
Our five core values guide how we lead, serve, and work together. As General Manager, you bring them to life for your team every day.
The General Manager owns the full performance of one Lennys restaurant: sales, profit, guest satisfaction, food safety, and the team that delivers them. You lead a crew of roughly 25 to 50 team members and 3 to 5 shift leaders or assistant managers, and you report to the District or Area Manager.
You'll have the freedom to lead your team your way and make the day-to-day decisions for your restaurant. This is a hands-on role: you spend most of your week on the floor coaching in real time, and the rest planning labor, reviewing results, building sales, and developing your next leaders.
Key responsibilities
Operations and guest experience
Required
Lennys is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We provide reasonable accommodations to qualified individuals with disabilities in the application process and throughout employment. If you need assistance or an accommodation, please let us know.
About Lennys
At Lennys Grill & Subs, our mission is simple: make and serve great food with warm hospitality. Since the first Lennys opened in a Memphis suburb in 1998, we've grown to about 100 locations, mostly across the Southeast, known for our World Class Philly Cheesesteaks, bread baked fresh daily, and premium deli meats sliced to order.
Our values
Our five core values guide how we lead, serve, and work together. As General Manager, you bring them to life for your team every day.
- Leadership: we lead by example, on the floor and in every decision.
- Integrity: we do the right thing, with honesty and fairness, even when no one is watching.
- Teamwork: we win together and make each other better.
- Excellence: we hold high standards for food, service, and cleanliness on every shift.
- Customer satisfaction: we make sure every guest leaves happy and wants to come back.
The General Manager owns the full performance of one Lennys restaurant: sales, profit, guest satisfaction, food safety, and the team that delivers them. You lead a crew of roughly 25 to 50 team members and 3 to 5 shift leaders or assistant managers, and you report to the District or Area Manager.
You'll have the freedom to lead your team your way and make the day-to-day decisions for your restaurant. This is a hands-on role: you spend most of your week on the floor coaching in real time, and the rest planning labor, reviewing results, building sales, and developing your next leaders.
Key responsibilities
Operations and guest experience
- Oversee all restaurant operations to deliver the highest levels of food quality, service, and efficiency.
- Run fast, accurate, friendly service across the counter, catering, and digital or delivery orders.
- Hit brand standards for speed of service, order accuracy, and cleanliness on every shift.
- Own guest follow-up: respond to complaints, comments, and online reviews promptly and professionally, close the loop with the guest, and turn recurring issues into fixes.
- Maintain equipment, schedule preventive maintenance, and escalate repairs quickly.
- Recruit, hire, and onboard team members and shift leaders to keep the restaurant fully staffed.
- Provide consistent training, and certify the team on stations, food safety, and service standards.
- Coach every day: give in-the-moment feedback, run performance reviews, and address performance or conduct issues promptly and fairly.
- Lead, develop, and inspire the team to reach their full potential, building a bench of shift leaders and assistant managers ready for promotion.
- Build a culture where the team feels like a second family and makes each other better, with a respectful, safe, and inclusive workplace that keeps morale high and turnover low.
- Own the restaurant P&L and budget, including sales, food cost, labor cost, and controllable expenses.
- Build sales through local marketing, community engagement, catering, digital and loyalty programs, and upselling.
- Build weekly schedules to forecast, balancing labor targets with service needs.
- Monitor inventory and place orders to meet demand while minimizing waste and variance.
- Enforce cash handling policies, including till counts, deposits, and safe audits, to prevent loss.
- Enforce food safety, sanitation, and workplace safety procedures on every shift.
- Pass health inspections and internal brand audits.
- Follow all company policies and procedures, and comply with labor laws, including minor labor rules, breaks, and timekeeping.
Required
- At least 18 years old and authorized to work in the U.S.
- 3 years of management or leadership experience in a restaurant or high-volume retail environment.
- Strong working knowledge of restaurant operations, including inventory, scheduling, and budgeting.
- Proven P&L accountability, with a track record of hitting sales, labor, and food cost targets.
- ServSafe Manager certification, or the ability to earn it within 60 days of hire.
- High school diploma or equivalent.
- Valid driver's license and reliable transportation.
- 5 years of restaurant management experience, including time as a General Manager or Assistant General Manager in fast casual or quick service.
- Experience with POS, labor scheduling, and inventory systems.
- Associate's or bachelor's degree in hospitality, business, or a related field.
- Bilingual in English and Spanish.
- Leads from the floor: sets the pace during peak periods and coaches in the moment.
- Develops people: spots potential, trains patiently, and promotes from within.
- Business acumen: reads a P&L, makes data-driven decisions, and acts to grow sales and profit.
- Guest focus: treats every order as a chance to earn a return visit.
- High standards: holds the line on quality, safety, and service, shift after shift.
- Calm under pressure: makes clear decisions during rushes, callouts, and equipment failures.
- Clear communicator: gives direct feedback and keeps the team and district leadership informed.
- Integrity and accountability: leads with fairness and honesty, follows through, and owns results, good or bad.
- About 50 hours per week, typically 2 opening shifts, 2 closing shifts, and 1 mid shift, including evenings, weekends, and holidays as needed.
- Stand and walk for up to 10 hours per shift.
- Lift and carry up to 50 pounds.
- Work around hot equipment, sharp tools, cleaning chemicals, and walk-in coolers and freezers.
- Bend, reach, and move quickly in a fast-paced kitchen and front-of-house environment.
- Benefits: medical, dental, and vision insurance; 401(k) with company match; paid time off; and an Employee Assistance Program (EAP).
- Wellness: healthy activity reimbursement.
- Free meals: meals during your shifts, plus discounts outside of work.
- Leadership development: consistent training and coaching to grow you as a leader.
- Career growth: clear pathways to advance, including multi-unit leadership.
- Work-life balance: a predictable schedule that respects your personal time while meeting the needs of the business.
- Community engagement: opportunities to give back through community service.
Lennys is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We provide reasonable accommodations to qualified individuals with disabilities in the application process and throughout employment. If you need assistance or an accommodation, please let us know.