RDC Office Support Supervisor

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

As an office supervisor, you will be responsible for overseeing the efficient implementation of all Regional Operations Center (RDC) administrative functions.

Key responsibilities:

• Supervise and support an administrative support team.
• Work with management to ensure all safety training, documentation and postings are completed and maintained.
• Ensure all incidents and publications are communicated and posted appropriately.
• Responsible for customer service in operational issues.
• Support order management, records management and develop budgets.
• Maintain SOX key warehouse controls with direction from RDC and financial management.
• Facilitate the generation of reports, maintenance logs and assist with maintaining metrics.
• Participate in other projects as assigned.

What We Are Looking For

• High school diploma or an equivalent combination of education and experience.
• Bachelor's degree or equivalent combination of education and experience is preferred.
• At least 5 years related experience.
• Knows the principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Good verbal and written communication skills.
• Must have computer literacy in Microsoft Office, including Excel, Word and PowerPoint.
• Some experience with general office applications such as FAX and EDI.
• Prefer experience using SAP including using queries.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $58,400 - $76,650 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! 

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Salary : $58,000 - $76,650