What are the responsibilities and job description for the HVAC Administrative Assistant position at Lennox International?
Company Overview
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.
Job Description
Provides general administrative support to the branch manager, exercises judgment in decision making, has knowledge of branch process and procedures and assist in the coordination and activities of employees engaged in maintaining, servicing and installing commercial HVAC equipment
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- Schedules and coordinates service and maintenance calls for multiple service technicians.
- Dispatches service technicians on a daily schedule
- Processes and bills completed service invoices
- Orders parts as necessary and schedules return service calls
- Quotes the customers on repairs as needed
- Keeps customers updated on service calls through multiple websites and other tools
- Provides maximum customer service, accurate communication, and courtesy to all co-workers, management and customers
- Other duties as assigned
Qualifications
- High school diploma or an equivalent combination of education and experience.
- 2 years experience in an administrative position or dispatch role preferred.
- HVAC industry or Service trade industry preferred
- Proficient in Microsoft Word, Excel and PowerPoint.
- Must be able to prioritize work, work on multiple tasks and maintain organization
- Must be self-directed, excellent customer service skills.
- Keen ability to organize and prioritize duties.
- Strong written and verbal communication skills.
