Wealth Management Operations Analyst

Wealth Management Operations Analyst#25-02554 South Jordan, UT All On-site Job Description POSITION SUMMARY: Estate & Inheritor Services is a specialized team within Brokerage designed to assist with the processing of client accounts during the Inheritance process. The Estate & Inheritor Services Specialist will be responsible for managing the transition of assets for individual clients by serving as a Subject Matter Expert for Brokerage Wealth Management Clients, Financial Advisors, Client Service Associates and/or Branch Management to facilitate inheritance and legacy transfers. Additionally, the Associate will work closely with branches and other internal departments, provide support through various internal applications, and process paperwork in a virtual branch environment. DUTIES and RESPONSIBILITIES: • Providing dedicated one-on-one support for the client throughout the inheritance process leveraging effective relationship management skills • Proactively communicating with clients by phone and or email to provide a high level of service, transparency, and empathy to clients and beneficiaries. • Process & follow up client service requests to ensure completion in a timely manner • Set appropriate expectations with clients and beneficiaries for requests, in line with internal Service Level Agreements, and ensure consistent follow-up • Provide world class customer service to both internal and external clients in all interactions • Research and resolve problems with both internal and external clients accurately and in a timely manner • Leverage Brokerage systems and ensure all case interactions are appropriately entered and documented • Actively manage, monitor, and document daily case load by utilizing various technology resources • Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity • Keep current on SEC/Client, Compliance and Firm guidelines and apply to processing and all interactions to ensure risk mitigation EDUCATION and or EXPERIENCE: • College degree preferred • 3-4 years financial services industry experience preferred including client service interactions, and knowledge of estates, trusts, and retirement plans, account opening and asset distribution processes Knowledge/Skills: • Basic clerical and administrative skills • Effective written and verbal communication skills • Excellent interpersonal and client service skills • Organizational skills, attention to detail and excellent follow up skills • Ability to research and resolve problems and service inquiries and escalate when appropriate • Ability to efficiently handle a high volume of requests in a fast paced environment • Strong computer skills including Microsoft Suite • Basic knowledge of Brokerage systems and procedures • Be self-motivated and able to work in a strong team and high activity environment.