Client Experience Manager

Lendmarq is a direct real estate lender providing specialty bridge and term loan products to residential real estate investors throughout the country. Our company is headquartered in Miami, FL with offices in Westport, CT, and NYC.

We specialize in providing business-purpose mortgage loans for non-owner-occupied investment

properties. We offer fix/flip, bridge loans, ground-up construction, and long-term rental financing.

Lendmarq and its affiliates have extensive real estate experience and are known for their best-in-class service, and ability to execute.

Role Description

This is a full-time remote role for a Client Experience Manager. The Client Experience Manager will be responsible for developing and executing content marketing and client experience strategies, vendor relationship management, ROI tracking, creating and managing content across various platforms, conducting market research, and optimizing content for SEO. Daily tasks include managing content calendars, collaborating with cross-functional teams, analyzing content performance, and ensuring brand consistency.

Responsibilities

• Work with business stakeholders to create, design, & implement marketing strategies for the

organization.

• Develop and record bi-weekly podcasts for the organization.

• Record and champion video content to increase reach, improve retention, and communicate

brand value more effectively.

• Utilize marketing resources to create & schedule posts that support the brand.

• Work with vendors to identify product opportunities.

• Organize and attend marketing activities or events to raise brand awareness.

• Plan advertising and promotional campaigns for products or services on a social media.

• Manage ad & vendor spend and re-investment.

• Lead generation management.

• Liaise with stakeholders and vendors to promote the success of activities and enhance the

company’s presence.

• Prepare content for the publication of marketing material and oversee distribution.

• Utilize resources such as Forecasa, Elementix, & Bigger Pockets to conduct market research

to identify opportunities for promotion and growth.

• Use Salesforce to track & report ROI across these channels.

• See all ventures through to completion and evaluate their success using various metrics.

Qualifications

• Content Strategy, Content Creation, and Content Management skills.

• Experience in Market Research and SEO Optimization.

• Strong Written and Verbal Communication skills.

• Ability to Analyze Content Performance Metrics.

• Proficiency in Digital Marketing Tools and Platforms (Salesforce preferred).

• Experience in managing Social Media Campaigns.

• Relevant experience at an Ad firm or in the real estate industry is a plus.

What We Offer

We believe in supporting our employees both professionally and personally. Our comprehensive

benefits package includes:

• Health Insurance – Robust medical coverage with costs primarily covered by the employer.

• 401(k) Retirement Plan – Plan for your future with our retirement savings program.

• Commuter Benefits Program – Save on your daily commute with pre-tax transportation options.

• Employee Assistance Program (EAP) – Access free and confidential support for personal or

professional challenges.

• Financial Wellness Resources – Tools and guidance to help you reach your financial goals.

• Paid Time Off – Enjoy 15 days of PTO annually, plus company-observed holidays.

• Sick Leave – Take care of your health with 5 paid sick days per year.