Director, Digital Designer

JOB SUMMARY: Responsible for designing intuitive, visually engaging, and user-centered digital experiences. This position combines strong UI/UX design capabilities with an understanding of branding and customer interaction, supporting websites, mobile apps, email campaigns, and other digital channels. This individual works closely with developers, marketers, and executives to ensure all digital touchpoints meet business objectives, delight users, and adhere to brand standards.

ESSENTIAL JOB FUNCTIONS:

• Design and prototype user interfaces for responsive web and mobile applications, prioritizing usability, accessibility, and brand consistency.

• Translate business goals and user needs into wireframes, mockups, and final visual designs.

• Conduct or contribute to user research, usability testing, and feedback analysis to inform design decisions.

• Create and maintain responsive email templates and campaigns optimized for performance, accessibility, and deliverability.

• Collaborate with marketing and content teams on layout, subject lines, and A/B testing strategies for optimization.

• Design digital assets for landing pages, emails, social media, and other campaigns.

• Ensure seamless handoff and implementation of designs by partnering with developers using tools like Figma, Zeplin, or similar.

• Evolve and maintain a scalable design system and component library across all digital platforms.

• Stay informed of digital design trends, UX best practices, and emerging technologies.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Graphic Design, Interaction Design, or a related field, preferred.

• 3–5 years of experience in digital design, UI/UX, or interactive design.

• Strong portfolio showcasing user interface design, UX strategy, and visual storytelling.

• Proficiency in Figma, Adobe Creative Suite, and prototyping tools (e.g., InVision, Axure).

• Working knowledge of responsive design, web/mobile standards, and ADA accessibility requirements.

• Demonstrated ability to collaborate in cross-functional teams and balance user needs with business goals.

• Experience in email and mail design.

• Experience in fintech, SaaS, or consumer-facing digital products, preferred.

• Familiarity with basic front-end principles (HTML/CSS), preferred.

• Skills in motion or interaction design, preferred.

COMPETENCIES:

• Customer Focus: Demonstrates empathy and clarity in all communication touchpoints.

• User-Centered Design: Deep understanding of user behavior, accessibility, and interaction design principles.

• Creativity: Strong visual design skills and ability to translate abstract concepts into compelling designs.

• Collaboration: Works effectively with cross-functional teams to align design vision with execution.

• Technical Fluency: Able to communicate effectively with developers and understand technical limitations and opportunities.

• Communication: Strong visual, written, and verbal communication skills.

• Attention to Detail: High standards for accuracy, branding, and accessibility in design deliverables.

• Adaptability: Open to feedback and iterative design processes in a fast-paced environment.

• Strategic Thinking: Balances design innovation with business and customer goals.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand, walk, reach and sit for a minimum of 8 hours with or without reasonable accommodation. The employee is required to use hands to finger, handle, or feel objects and/or tools. The employee is required to talk or hear with or without reasonable accommodation and must sometimes lift and move up to 10 pounds.

WORK ENVIRONMENT

While performing the logistics duties of this job, the employee is frequently exposed to moderate noises such as computers, printers, and other light traffic noise in an office setting.

This role is in-office. Remote work may be performed from a pre-approved location, as arranged, and scheduled by team management and approved by department leadership.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be supplemented at any time with or without notice.