Technical Services Representative

• About Lenco Armored Vehicles:** Lenco Armored Vehicles is a U.S.-based
  
  

manufacturer of specialized armored vehicles used by law enforcement,

military, fire, and rescue agencies worldwide. Our work directly

supports first responders operating in high-risk environments. We offer

long-term stability, consistent production schedules, and a

mission-driven manufacturing environment. **Job Summary:** The Technical

Services Representative is critical to ensure our customers are

effectively supported throughout the lifecycle of their vehicles. You

will serve as the primary technical resource managing warranty activity,

coordinating repairs, supporting parts and service needs, and analyzing

field data to improve product reliability. As a key link between

customers and internal teams, you will help diagnose issues and provide

insights that directly influence product performance and customer

satisfaction. **What You\'ll Do:** - Diagnose vehicle concerns remotely

via phone and email while providing recommended repair solutions. -

Coordinate offsite repairs and service support with customers, vendors,

and subcontractors. - Conduct out-of-service maintenance evaluations and

installation support for parts and accessories. - Serve as the primary

point of contact for warranty claims to ensure accuracy and timely

resolution. - Create service orders to facilitate warranty parts

shipments and coordinate vendor replacements. - Maintain communication

with customers regarding technical support, relations, and issue

status. - Track and document all service activity and vehicle history

within ERP software. **What We\'re Looking For:** - Strong mechanical

background with the ability to troubleshoot and solve complex machinery

problems. - Exceptional ability to translate technical data into clear

solutions for customers. - Experience using service or support software

to manage customer records and interaction history. - Knowledge of

occupational hazards, safety rules, and technical documentation

compliance. - Ability to maintain cooperative working relationships with

a diverse global customer base. - Proven ability to work in an efficient

and timely manner to meet critical deadlines. - High attention to detail

regarding vehicle maintenance and safety-critical operations. **Why Work

at Lenco:** - Stable, full-time career with a globally recognized

manufacturer - Purpose-driven products that protect first responders and

military personnel - Modern facility with investment in new

manufacturing technology - Competitive salary and comprehensive benefits

package