What are the responsibilities and job description for the Customer Service Representative position at Len the Plumber?
Customer Service RepresentativeLocation: Halethorpe, MDFull Time: Hourly Hourly Rate: $17-$20/hr. other spiffs and bonusesAbout Len the Plumber Heating and AirWhen you join Len the Plumber Heating & Air, you’re not just starting a job—you’re becoming part of a family. We value teamwork, respect, and integrity in everything we do. Our technicians, customer service staff, and support teams work side by side to deliver the kind of service we’d want for our own families. We celebrate wins together, invest in each other’s growth, and create an environment where you can do your best work and feel proud of the difference you make every day.Why join our team?Competitive PayWeekly paycheckPerformance BonusFree Uniforms401(k) match & health benefits (Medical, Dental, Vision)Short & Long-Term Disability Life InsurancePTOEmployee Assistance ProgramWhat You’ll do:Handle inbound customer calls and convert them into scheduled appointmentsMake outbound calls to schedule or follow up with customersEnsure customer satisfaction through follow-up callsUpdate customer records with accurate, timely informationMaintain communication with dispatch and managementRemain calm and professional under pressureOther duties as assignedWhat we are looking for:Excellent verbal and written communication skillsPositive, professional, and friendly demeanorStrong problem-solving and multitasking abilitiesSelf-motivated, organized, and team-orientedHigh school diploma or equivalent (Associate’s or higher a plus)Pre-Employment RequirementsAll employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.EOE
Salary : $17 - $20