What are the responsibilities and job description for the Customer Service Representative position at LEMONT PARK DISTRICT?
Salary Range for 18 and over is $15.00 - $19.84
Minimum Starting Wage for 16 is $13.00
The Customer Service Representative is in many instances the first impression the local community members and guests see when they visit our facilities. This position is a part of promoting wellness, health, and fitness. You will receive training in industry standard management software, administrative duties, and processing finances.
Essential Job Functions and Responsibilities:
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Greet customers and guests promptly in a friendly and professional manner as they come in and as they leave.
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Responsible for assisting members and guests with registration process, payment, membership, facilities, facility rentals, parks, etc. in a timely fashion.
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Accept and process program, facility and membership registrations and any transfer, suspension, and cancellation request.
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Answer telephone in a timely and courteous manner with messages communicated promptly.
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Handle cash, check, or bank cards for payment. Making change accurately and reconciling.
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Manage the front counter operations including paperwork filing and maintaining guest records.
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Conduct CORE tours with patrons.
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Performs basic cleaning, sanitizing, maintaining and up-keeping tasks.
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Ability to multitask, be flexible and adaptable to new situations.
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Perform other duties as assigned.
Job Qualifications:
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Applicants must be 16 years of age or older in compliance with Illinois Child Labor Laws and the Fair Labor Standards Act.
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Requires strong people, customer service and leadership skills.
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Skills in math, detail orientation, cash handling and computer preferred.
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CPR/AED/First Aid certification within 90 days of hire.
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Ability to lift and/or move up to 50 lbs. with assistance.
Work Environment:
The physical demands of this position are minimal, however active. Perform hand and arm movements as when working on a computer keyboard or calculator. Reading handwritten information and writing legibly. Job may include standing, walking, lifting, twisting, bending, or squatting.
What WE Offer - Part Time Benefits:
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Paid Leave
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Free CORE Membership and discounts on other programs
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Fun and Educational Environment
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Flexible Schedules
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Lasting Friendships
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Skill Development
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Community Impact
Salary : $15 - $20