Front Office Receptionist

Job Summary:

The Front Desk Receptionist serves as the initial point of contact for patients and visitors, providing excellent customer service while performing a variety of administrative and clerical duties to support the daily operations of the audiology office. This position requires professionalism, confidentiality, and the ability to multitask in a healthcare environment.

Essential Duties and Responsibilities

• Patient Interaction
• Greet patients and visitors in a friendly, professional manner.
• Register new patients, update demographic and insurance information, and verify required documentation.
• Explain office policies, forms, and procedures to patients.
• Ensure HIPAA compliance in all patient interactions.
• Check in/check out patients for their scheduled appointments.
• Scheduling & Coordination
• Schedule, confirm, and reschedule patient appointments using the electronic health record (EHR) system.
• Input patient information accurately.
• Communicate scheduling changes to clinical staff and providers.
• Work closely with practice manager to keep schedules updated and filled.
• Communication & Phone Management
• Answer and route incoming calls promptly and courteously.
• Take accurate messages and deliver them to the appropriate staff member.
• Provide basic information regarding office services, policies, and procedures.
• Billing & Payments
• Collect co-pays, deductibles, and outstanding balances at check-in.
• Provide receipts and accurately record transactions.
• Assist patients with basic billing inquiries and escalate as needed.
• Utilize insurance portals to verify patient eligibility.
• Administrative Support
• Maintain and organize electronic patient records, supplies and other items.
• Assist with insurance verification for scheduled appointments.
• Handle incoming/outgoing mail, faxes, and emails.
• Ensure the reception area is clean, organized, and stocked with necessary forms and supplies.
• Work closely with management and the team to order office supplies and hearing aid supplies.

Required Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in a medical office, healthcare setting, or related customer service role.
• Proficiency with EHR systems, scheduling software, phone systems, and Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication skills.
• Knowledge of insurance processes, medical billing, and basic medical terminology preferred.
• Ability to handle sensitive information with discretion and maintain confidentiality.

Core Competencies

• Customer Service: Demonstrates empathy, professionalism, and responsiveness in patient interactions.
• Communication: Effectively conveys information to patients, staff, and providers.
• Organization & Time Management: Prioritizes tasks and manages workload efficiently.
• Attention to Detail: Maintains accuracy in data entry, scheduling, and financial transactions.
• Teamwork: Collaborates with staff to ensure smooth office operations.
• Confidentiality: Protects patient information in compliance with HIPAA regulations.

Working Conditions

• Schedule: Standard office hours; Scheduled staff meeting hours may vary.
• Work Environment: Professional medical office setting with frequent patient interaction.
• Physical Requirements:
• Ability to sit or stand for extended periods.
• Use of computer, telephone, and other standard office equipment.
• Occasional lifting of up to 20 lbs. (files, office supplies).

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $15