What are the responsibilities and job description for the Sea Import Freight Forwarding Agent position at LEMAN?
We are seeking a talented and motivated individual to join our rapidly growing team.
From Denmark to China, Vietnam to Mexico, we employ over 800 talented and dedicated people. Established in 1900, LEMAN is a forward-thinking, value-driven, and people-centric organization. We endeavor to lead a culture of quality and collaboration, where everyone feels empowered to be their best.
Every day, we help companies and people all over the world by delivering high-quality logistics and transport solutions. We always strive to uphold our values in our approach to customers, colleagues, our surroundings, and the environment.
We provide supply chain and transport solutions, and we offer our services in 150 countries through our own offices and a network of close partners.
Our approach is personalized customer care. We don't create standard products but focus on individual needs and solutions.
With more than 800 dedicated LEMAN colleagues worldwide, we are large enough to deliver high-quality global supply chain solutions while remaining small enough to care about each and every one of our customers.
Position Overview
Responsibilities & what we are looking for
The Sea Import Freight Forwarding Agent is responsible for managing all aspects of clients’ import shipments, including route planning, pricing, customer service, and financial closing of import files. As a primary point of contact for LEMAN’s customers, this role plays a critical part in maintaining and expanding the current customer portfolio. The position collaborates closely with key internal stakeholders—including the Commercial Team, Branch Managers, Product Heads, and others—to support business growth and ensure seamless import operations.
Key Responsibilities
Our Core Values
At LEMAN, Respect isn’t just a word – it's how we treat every colleague, customer, and partner. Quality means getting the details right, so the job runs smoothly. And Commitment ? It’s about showing up, solving problems, and going the extra mile, even when things get tough. These core values guide everything we do.
From Denmark to China, Vietnam to Mexico, we employ over 800 talented and dedicated people. Established in 1900, LEMAN is a forward-thinking, value-driven, and people-centric organization. We endeavor to lead a culture of quality and collaboration, where everyone feels empowered to be their best.
Every day, we help companies and people all over the world by delivering high-quality logistics and transport solutions. We always strive to uphold our values in our approach to customers, colleagues, our surroundings, and the environment.
We provide supply chain and transport solutions, and we offer our services in 150 countries through our own offices and a network of close partners.
Our approach is personalized customer care. We don't create standard products but focus on individual needs and solutions.
With more than 800 dedicated LEMAN colleagues worldwide, we are large enough to deliver high-quality global supply chain solutions while remaining small enough to care about each and every one of our customers.
Position Overview
Responsibilities & what we are looking for
The Sea Import Freight Forwarding Agent is responsible for managing all aspects of clients’ import shipments, including route planning, pricing, customer service, and financial closing of import files. As a primary point of contact for LEMAN’s customers, this role plays a critical part in maintaining and expanding the current customer portfolio. The position collaborates closely with key internal stakeholders—including the Commercial Team, Branch Managers, Product Heads, and others—to support business growth and ensure seamless import operations.
Key Responsibilities
- Manage and grow assigned customer accounts while identifying new business opportunities.
- Maintain regular communication with customers, agents, overseas offices, vendors, and internal teams.
- Conduct customer reviews and maintain accurate customer information, profiles, and activity in CRM.
- Coordinate import shipments, prepare rate quotes, secure bookings, and ensure compliance with applicable import and customs requirements.
- Ensure accurate and timely customer invoicing, vendor/agent billing, file reconciliation, and closure.
- Monitor profitability and maintain margins in line with budget expectations.
- Address billing or operational disputes promptly and escalate customer complaints when appropriate.
- Perform other duties as assigned.
- Minimum of 3 years of freight forwarding customer service experience.
- AES/EAR/TSA knowledge and experience preferred.
- Hazmat (air or ocean) certification is a plus.
- Familiarity with US Customs, FDA, and other U.S. regulatory agencies involved in the importation of goods.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Sabbatical: Need a break from the daily grind? We offer sabbatical opportunities to take extended time off to recharge, explore your passions, and come back to work feeling refreshed and inspired.
- Investment in Professional Development: We're committed to helping our people grow and reach their full potential.
- Global Travel Opportunities: We're a global organization with offices around the world, which means that there are plenty of opportunities to travel and experience new cultures.
- Social and Company Events: We believe that work should be enjoyable, which is why we organize regular social and company events to bring our people together.
Our Core Values
At LEMAN, Respect isn’t just a word – it's how we treat every colleague, customer, and partner. Quality means getting the details right, so the job runs smoothly. And Commitment ? It’s about showing up, solving problems, and going the extra mile, even when things get tough. These core values guide everything we do.