What are the responsibilities and job description for the Community Association Manager (Portfolio) position at Leland Management, Inc?
Description
Join our Team! Leland Management is seeking a Portfolio Community Association Manager for the Volusia/Flagler area. Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 15 consecutive years, including winning first place in our category for 2021! The position is full-time (Monday thru Friday from 8:00am to 5:00pm with occasional evenings and weekends) with a competitive salary and excellent benefits.
Description
Community Association Managers are certified and licensed by the State of Florida for Community Association Management (CAM). CAM’s ensure the entire community is organized and operated in accordance with the association’s governing documents. Responsibilities include working directly with the Board of Directors, the association’s attorney, and contractors to manage the community, as well as facilitating solutions to problems between the community and the support staff. Strong management skills, proficiencies in customer service
Position Responsibilities
• Organize time effectively in a dynamic work environment and successfully balance the competing demands of multiple projects in a self-sufficient manner.
• Adhere to the highest standards of performance and model them to the staff.
• Complete projects by motivating, supervising, and directing a team of associates.
• Foster a professional relationship with residents and the Board of Directors as well as with other business groups such as contractors, technicians, and vendors.
• Display an exceptional ability to analyze and deal with a variety of situations that could otherwise be potential problems.
• Analyze advantages and disadvantages of various policies and make recommendations to the Board.
• Handle potentially stressful situations with composed authority.
• Understand and follow directions given by direct supervisors as well as the Board of Directors.
• Review financial reports and develop complete and accurate financial budget(s).
• Possess knowledge of assets, cash balances, availability of funds for projects, and cash flow management for capital improvements.
• Maintain and implement current knowledge of state regulatory agency statutes and the community’s documents, policies, and procedures.
• Ensure property improvement and maintenance of common areas.
• Prepare for and conduct association meetings.
• Process violations, work orders, and architectural control applications.
• Maintain a positive and confident demeanor with changing environments and growing communities.
Requirements
Knowledge, Skills, & Ability
• Strong working knowledge of customer service principles and practices.
• Experience with site inspections and conducting meetings is preferred.
• Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity.
• Strong interpersonal, leadership, and customer service skills.
• Proficient and working knowledge of Microsoft Office Applications (Word, Excel, and Outlook, SharePoint).
• Experience in Association Software such as Caliber is favorable.
Minimum Experience
• Should possess strong managerial background with one (1) to three (3) years of experience as a manager within the association management industry or a similar field such as hospitality, apartments, developer or real estate. Involvement in overseeing the property or building operations, such as staff and service contracts, resident retention and resident improvements is favorable.
Qualification(s)
MUST be a Florida Licensed Community Association Manager
Special Requirements
Physical Demands: This position requires a substantial amount of sitting and working at a computer station, as well as driving to complete inspections, and attending meetings. Work Environment: Must be flexible and available to work occasional weekends and evenings.
Managers receive ongoing training and support, including top quality personnel to assist and emphasize timely follow through and communication. CAM longevity. Support staff includes HR, Accounting Manager(s), Resident Support, IT, Web Team and an annual 3 - Day Corporate Training. Salary plus 401k, mileage reimbursement, monthly cell phone allowance, health insurance, dental, vision and supplemental insurance, generous paid time off, company paid holidays, supportive & flexible work environment, industry leading software (Caliber) and laptop.
About Leland Management:
Leland is a full-service association management firm dedicated to serving communities across Florida — including HOA, condominium, cooperative, CDD, and commercial associations. With our main office in Orlando and regional divisions in Clermont, St. Cloud, Rockledge, Volusia/Flagler, Jacksonville, St. Augustine, Ocala, Gainesville, Tampa, and Sarasota, we provide opportunities for career growth in a supportive and professional environment.
This is a guideline, not an all-inclusive job description. The information on this description reflects the general scope and level of work performed by employees within this classification. This is not a complete list of all duties, responsibilities or qualifications required of employees assigned to this position; therefore, management has the right to assign or reassign schedules, duties and responsibilities at any time. An updated version may be provided or discussed.
