What are the responsibilities and job description for the Community Association Manager (Portfolio) position at Leland Management, Inc?
Description
Join our Team! Leland Management is seeking a Portfolio Community Association Manager for the Tampa, FL area. Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 15 consecutive years, including winning first place in our category for 2021! The position is full-time with a competitive salary and excellent benefits.
In this role, you will be responsible for the overall management and support of a portfolio of homeowners' and condominium associations. You will serve as the primary liaison between the Board of Directors, homeowners, vendors, and internal teams, upholding Leland’s core values of professionalism, integrity, and superior customer service.
Key Responsibilities:
Board & Client Relations
- Serve as the main point of contact for assigned associations.
- Attend and facilitate Board, annual, and special meetings as required.
- Provide professional guidance to Boards on operational procedures, governing documents, and Florida Statutes.
- Prepare agendas, board packets, and accurate meeting minutes.
- Foster positive, long-term client relationships through regular communication and responsiveness.
Financial Management
- Monitor and manage association budgets in collaboration with Leland’s accounting team.
- Review monthly financial reports for accuracy and compliance.
- Assist in the development of annual operating budgets and reserve studies.
- Approve vendor invoices and oversee accounts payable in coordination with corporate accounting.
Vendor Oversight & Maintenance Coordination
- Ensure vendors fulfill contractual obligations and meet performance expectations.
- Solicit, review, and present vendor proposals for board consideration.
- Schedule and supervise routine maintenance and special projects within communities.
- Coordinate with in-house maintenance and compliance teams when needed.
Administrative & Compliance
- Enforce community rules and covenants per governing documents.
- Process architectural requests and issue violation letters in accordance with community policies.
- Maintain current and accurate records in Leland’s community management platforms (e.g., VMS).
- Coordinate insurance renewals, claims, and risk management items.
Resident Relations & Communication
- Respond to homeowner inquiries and concerns professionally and promptly.
- Distribute newsletters, community updates, and meeting notices as necessary.
- Promote positive community culture and uphold Leland’s commitment to exceptional service.
Requirements
Qualifications:
- Florida Community Association Manager (CAM) License – Required
- Minimum of 2 years’ experience in community association management (portfolio setting preferred)
- Strong knowledge of Florida Statutes related to HOA/COA governance
- Exceptional organizational, time management, and interpersonal skills
- Proficient in Microsoft Office and association management software (VMS preferred)
- Ability to manage multiple priorities and meet deadlines
- Evening availability for board meetings and occasional site visits
Why Leland Management?
At Leland, we believe in supporting our employees with a strong team environment, ongoing professional development, and opportunities for advancement. As a locally owned and operated company with deep roots in Florida, Leland is committed to excellence in association management—and we’re looking for individuals who share that commitment.