What are the responsibilities and job description for the Desktop Support Technician position at LEIF JOHNSON FORD II LTD?
Location: 501 E. Koenig Ln (moving to 9300 W. Hwy 71 during the summer)
Department: IT
Job Summary
We are seeking a reliable and customer-focused Desktop Support Technician to provide technical assistance to end users across the organization. The ideal candidate will have hands-on experience with Microsoft 365 user setup, computer hardware and software troubleshooting, and a solid foundational understanding of networking and security concepts.
Key Responsibilities
- Provide Tier 1–2 desktop support for Windows-based workstations, laptops, printers, and peripherals
- Set up, configure, and support Microsoft 365 user accounts, including email, licensing, and basic administration
- Troubleshoot and resolve hardware issues such as desktops, laptops, monitors, and related accessories
- Install, configure, and maintain operating systems and standard business applications
- Assist with basic network troubleshooting (connectivity, Wi-Fi, VPN, printers, ports)
- Support basic security practices, including endpoint protection, password resets, MFA support, and user access requests
- Document issues, solutions, and procedures within the ticketing system
- Escalate complex technical issues to senior IT staff as needed
- Deliver friendly, professional, and timely support to end users
Required Qualifications
- 1–3 years of experience in a desktop support, help desk, or similar IT role
- General knowledge of Microsoft 365 user setup and support
- Strong understanding of Windows operating systems (Windows 10/11)
- Experience with hardware troubleshooting and basic computer repair
- Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN)
- Basic understanding of IT security principles and best practices
- Excellent communication and customer service skills
- Must have a valid driver’s license
- Able to perform physical
- Ability to prioritize tasks and work independently in a fast-paced environment
Physical Requirements
- Ability to lift and move IT equipment up to approximately 40–50 pounds
- Ability to bend, kneel, crouch, and crawl to access desks, equipment racks, and cabling
- Ability to stand or walk for extended periods while performing support tasks
- Ability to use hand tools and perform repetitive tasks related to hardware installation and repair
- Ability to work in confined spaces such as under desks or in network closets when required
Preferred Qualifications
- Associate’s or Bachelor’s degree in Information Technology or related field
- Relevant certifications (CompTIA A , Network , Microsoft certifications)
- Experience with ticketing systems and remote support tools
- Familiarity with Active Directory and basic group policies
What We Offer
- Competitive compensation and benefits
- Opportunities for professional growth and training
- Collaborative and supportive IT team environment
- Exposure to a wide range of technologies and systems
To Apply:
Submit your resume and a brief cover letter detailing your relevant experience.