BDC Manager

We’re hiring a BDC Manager to run a high-urgency, high-standards lead operation focused on speed-to-lead, consistent follow-up, and setting real appointments (reservations) that show and buy.

This role is for a hands-on leader who can coach day-to-day behaviors, hold the team accountable to activity and quality, and improve outcomes without letting leads get stale.

Responsibilities

• Own BDC performance: response time, contact rate, appointments set, show rate, and sold outcomes

• Coach scripts and messaging for text/email/calls to increase engagement and bookings

• Monitor lead flow and assign/redistribute leads to prevent missed opportunities

• Run daily huddles, call reviews, and performance follow-ups

• Build and enforce process: logging, next steps, time-stamped tasks, and escalation rules

• Partner with Sales Managers to coordinate reservations, confirmations, and day-of execution

• Recruit, train, and develop BDC reps; improve retention and performance consistency

Qualifications

• 2 years BDC leadership or internet sales leadership experience in automotive preferred

• Strong coaching ability (call review, messaging review, accountability)

• Proven track record improving appointment show rate and sold outcomes

• Process-driven: you like standards, dashboards, and daily execution

• Comfortable with CRM workflows and reporting (VinSolutions experience a plus)

• Strong communication, urgency, and professionalism

What We Offer

• Competitive pay plan (base performance bonus)

• Benefits, PTO, growth path within Leif Johnson Automotive Group

• Clear expectations, metrics-driven leadership, and strong store support