Provider Training Specialist - Central

Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day

Leidos QTC Health Services is seeking a Provider Training Specialist on our Central VA Services team. You will be working in both an independent and team-oriented environment to provide instructor led training to providers of multiple specialties and other ancillary staff.

Primary Responsibilities:

• Provide instructor- led training to providers of multiple specialties and other ancillary staff on Proprietary Software and client contractual requirements and expectations, to include just-in- time support, conference calls, WebEx sessions as needed
• Develop and update documentation related to end-user training consulting materials to incorporate new provider software features, implementation, information and methodology
• Review and test changes in lesson plans, workflows within the training environment. Alerts senior staff members and Instructional Designer of any Participate in collaborative meetings to discuss process improvements.
• Provides detailed assessment of provider training progress and collaborates with the Provider Training Managers to strategize pathways for provider success
• Analyze data provided through Quality Compliance audits to develop a customized training plan for providers to address training gaps identified
• Contribute to and disseminate regular written communication updates, tip sheets, and formal/informal training to providers
• Serve as subject matter expert (SME) to participate in needs assessments process on behalf of providers and contribute to the development of system business requirements, developing and updating provider curricula and user acceptance testing (UATs) of provider applications
• Work with the Provider Training Managers and Instructional Designer to determine training needs for staff and providers including introducing new functionality, as well as remedial and refresher training
• Provide specialized training to end users outside of the normal scheduled training and off hours, as necessary
• Provide onsite and/or remote end user support for on-the-job training for designated specialties as well as during new system deployments and/or application upgrades
• Keep up to date with knowledge transfer of all client requirements, clinical and operational workflows and assigned provider curricula
• Develop strong partnerships and collaborative relationships with providers, business partners and staff
• Participate in departmental and company-wide projects
• Perform other duties and responsibilities as assigned

Required Qualifications:

• A bachelor’s degree from an accredited college in Healthcare Admin or related discipline, or equivalent experience/combined education
• Minimum of 2 years of experience as an Emergency Medical Scribe or similarly related experience. 
• Demonstrated success in the mentoring, coaching and teaching of others
• Demonstrated understanding of training methodologies
• Advanced verbal, presentation and written skills
• Proficiency in medical terminology

• If applicable, must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS).

Preferred Qualifications:

• Internal Applicants – VAS Medical Quality Assurance Specialist II or III. This role will be training providers on how to complete VA required DBQs

• Vocational training in specific aspects of job functions and /or demonstrated ability to perform assigned tasks, preferably in a medical related area of study (e.g., LVN, LPN, EMT, MA, Military Medic, etc) is a plus 
• Experience navigating EMR systems
• Strong analytical and problem-solving skills
• Proficiency with MS Office
• Excellent customer service/soft skills
• Proficiency in medical terminology
• An ability to work independently and in a team-oriented environment with a strong attention to detail
• An ability to organize, plan and coordinate multiple tasks with a high sense of urgency and follow-through

Additional Information: (only add applicable items)

• Location: Must be located in Pacific, Mountain or Central Time Zone

• Shift: 8 hour shift. Typically Mon-Friday. May need to flex hours and work on weekends based on the business needs for training providers.

• Travel requirements: up to 30% travel per business needs

About Leidos QTC Health Services

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.

Compensation and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations. 

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.