Client Advisor - DC Store

Description

Leica Client Advisor - Retail

*formerly Brand Ambassador*

Leica Camera is a global Icon that celebrated 100 years of innovation and photography in 2014. Over more than a century Leica has mastered the balance of art and engineering - achieving an immutable harmony of form and functionality. Visit Leica Camera at www.leica - camera.com .

We are dedicated to developing cameras and optical instruments of the highest standards. The company has a tradition of precision manufacturing and technological innovations which have steadily positioned the brand at the forefront of the photographic industry and has enabled it to establish an unsurpassed standard of excellence.

Role Overview

Client Advisors are the face of Leica within the store. They are trusted partners to clients, responsible for developing long-term relationships, delivering personalized experiences, and driving sales through storytelling, expertise, and exceptional service.

In addition to sales performance, Client Advisors are accountable for supporting operational excellence - ensuring compliance, visual merchandising, inventory accuracy, and flawless execution of in-store activities in alignment with Leica's global retail standards, including clienteling and CRM discipline.

This position reports to the Deputy Manager and General Manager and plays a key role in translating Leica's heritage of innovation, craftsmanship, and culture into every client interaction.

LOCATION: DC STORE

FULL TIME - ONSITE ONLY

This is a full-time position with full benefits.

Sales & Client Experience

• Deliver world-class, personalized service that reflects Leica's standards of excellence and authenticity.
• Achieve individual and store sales targets through proactive client engagement and relationship management.
• Develop and maintain a client portfolio through CRM, outreach, follow-up communication, and personalized experiences.
• Demonstrate product mastery across all Leica categories - including cameras, lenses, sport optics, projection, and accessories - while conveying the brand's storytelling and values.
• Engage clients through meaningful demonstrations, workshops, and events in partnership with the Gallery and Leica Akademie teams.
• Represent Leica across all client-facing platforms, including Leica Classics, Speak to an Expert, and other digital or experiential touchpoints, ensuring consistency and professionalism.
• Execute all global retail and clienteling standards, ensuring accurate CRM documentation, follow-ups, and client outreach activities.
  
  

Operations & Compliance

• Execute all operational standards, including accurate transactions, cash handling, product registration, and CRM data integrity.
• Participate in daily and weekly cycle counts, inventory management, and stock accuracy initiatives to ensure compliance with corporate procedures.
• Support visual merchandising compliance, maintaining presentation standards aligned with HQ and regional directives.
• Ensure the store environment consistently meets Leica's standards for cleanliness, organization, and client readiness.
• Contribute to marketing and event execution, including setup, teardown, client coordination, and post-event follow-up.
• Collaborate with the Deputy Manager to ensure smooth execution of shipping, receiving, product transfers, and back-of-house organization.
• Maintain awareness of audit readiness and participate in operational reviews to ensure alignment with Leica global retail standards.
  
  

Teamwork & Collaboration

• Partner with fellow Client Advisors to ensure a cohesive, service-driven environment that prioritizes client experience and operational excellence.
• Participate actively in team meetings, trainings, and briefings to stay informed on product launches, brand initiatives, and operational priorities.
• Provide feedback and insights from clients and daily operations to the store management team to help shape local strategy and service improvements.
• Support peers and management during high-volume periods, events, and operational projects to ensure smooth store functioning.
  
  

Position Requirements

Qualifications

• 2 years of experience in premium or luxury retail sales.
• Proven ability to build strong client relationships and deliver high sales performance.
• Strong operational and organizational skills, with demonstrated accuracy in POS, inventory, and CRM systems.
• Technical aptitude in photography, videography, or creative arts preferred.
• Excellent presentation, interpersonal, and problem-solving abilities.
• Flexible schedule including evenings, weekends, and events.
  
  

Key Attributes

• Passionate storyteller with deep curiosity for photography, design, and culture.
• Client-focused and relationship-oriented with a natural ability to build trust.
• Operationally disciplined with a commitment to precision, organization, and follow-through.
• Confident communicator who brings energy, authenticity, and empathy to every interaction.
• Team player who thrives in a collaborative and creative environment.
• Embodies Leica’s values of craftsmanship, creativity, and excellence.
  
  

About the Organization Leica Camera is an international, premium manufacturer of cameras and sports optics. The legendary reputation of the Leica brand is based on a long tradition of excellent quality, German craftsmanship and German industrial design, combined with innovative technologies. An integral part of the brand's culture is the diversity of activities the company undertakes for the advancement of photography. In addition to the Leica Galleries and Leica Akademies spread around the world, there are the Leica Hall of Fame Award and, in particular, the Leica Oskar Barnack Award (LOBA), which is considered one of the most innovative sponsorship awards existing today. Furthermore, Leica Camera AG, with its headquarters in Wetzlar, Hesse, and a second production site in Vila Nova de Famalicão, Portugal, has a worldwide network of its own national organizations and Leica Retail Stores.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.