What are the responsibilities and job description for the Manager of Premium Seating position at Lehigh Valley Phantoms?
The Lehigh Valley Phantoms, the American Hockey League affiliate of the NHL Philadelphia Flyers is located in the Lehigh Valley of Eastern PA, which is strategically located within a short drive between New York City and Philadelphia. The Phantoms & PPL Center are currently in their 12th year in the Lehigh Valley. The Phantoms are consistently one of the leaders in the American Hockey League in both Attendance and Entertainment.
The Phantoms play in the state-of-the-art PPL Center, which is the catalyst to a major $1B City Revitalization Project in downtown Allentown. Allentown is the 3rd largest City in Pennsylvania and has recently been selected by Fortune Magazine as having one of the Up and Coming Downtowns in all of America.
PPL Center is managed by OVG360 and this position is employed by OVG360, while working closely with and the Phantoms.
The Manager of Premium Seating will be responsible for the successful sales and service operation of our Premium and Club seat offerings at the Lehigh Valley Phantoms and PPL Center. This will include all sales and service related duties for games, concerts, family show, and all events held at the PPL Center. This role would also have a significant impact on the overall growth and development of the Premium Seating Department.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and holidays)
Responsibilities:
- Must be internally driven
- Work within a fast paced, active selling culture responsible to sell new business
- Execute against a marketing plan/project timeline and deliver on time
- Manage internal and external sales process
- Conduct outbound sales calls designed to secure new premium seating rentals
- Negotiating, closing and implementing premium seating deals
- Develop and maintain positive relationships with clients
- Develop project proposals, sales materials, and presentations where applicable
- Create and implement grassroots marketing campaigns to maximize account awareness and exposure
- Assist in the retention of current premium seating clientele, including developing specific benefits for clients along with new initiatives to help retain the fanbase
- Develop sales leads
- Report on sales and marketing activity as requested
- Adhere to established reporting procedures for all sales activity
- Work with the facilities staff to communicate marketing activity, finalized sales, contract fulfillment and account servicing
- Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all premium seating rental programs and activities
- Achieve premium seating rental revenue goals and budgets
- Interact in a professional manner with senior level executives and management (Team, Spectra, etc.)
- Create repeat client initiatives to better serve corporate clientele
- Track prospecting, sales and inventory, and manage sales reports
- Develop inventory control systems (with assistance from OVG corporate)
- Other duties as assigned
Qualifications:
- Preferred minimum of 3-5 years of experience in premium seating sales and/or servicing
- Demonstrates or has prior premium seating experience/knowledge of local market
- Proven track record of generating new business and retaining clients
- Bachelor’s degree from an accredited college or university with major course work in sales, public relations, business administration, hospitality management, or other related field
- Computer proficiency in Microsoft Work, Excel and PowerPoint
- Strong written and verbal communications skills
- Ability to work a flexible schedule including evenings, weekends, and holidays is required
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.