What are the responsibilities and job description for the Customer Service Representative - FBO - PT (43193, 44084) position at Lehigh Northampton Airport Authority?
MAJOR RESPONSIBILITIES
- Greeting customers, processing requests for various accommodations including hotels, catering and transportation.
- Accounting functions for daily collections and nightly reconciliation.
- Greeting and handling Customers in a polite and friendly manner.
- Professionally communicate over a Unicom and two- way radio.
- Clerical duties and light cleaning as assigned. Must be detail oriented with exceptional Customer Service skills.
- Other duties as assigned.
MINIMUM QUALIFICATIONS
- High School diploma
- Previous Customer Service Experience.
- Ability to handle multiple tasks effectively and accurately within multiple time restraints in a fast paced environment.
- Customer focused and analytical with good judgment, able to work under pressure and a team player.
- Computer skills.
- Read, write and speak English.
- Excellent communication and interpersonal skills with the ability to establish and maintain effective working relationships with co-workers, tenants and the general public.
- Aptitude to perform responsibilities with a positive attitude and in a professional manner at all times.
- Must be available to work nights, weekends and holidays.
- Valid driver’s license required and maintained that meets insurance requirements.
PHYSICAL REQUIREMENTS
- Must be able to bend, kneel, push, pull and lift up to 50 lbs. unassisted
- While performing the duties of this job, the employee is required to talk or hear.
- The employee is required to sit for long periods of time and use hands and fingers.
- Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed.
- Handles transactions required to board the aircraft in a timely and efficient manner.