What are the responsibilities and job description for the Customer Service Project Coordinator position at Legrand AV, Inc.?
| # Positions | 2 | Experience (Years) | 5 | Category | Customer Service |
At a Glance
Legrand has an exciting opportunity for a Customer Service Project Coordinator to join the Cablofil Team in Mascoutah, IL. The Project Manager leads high value customer and operational initiatives from initial scoping through execution and delivery. This hybrid role blends strategic project leadership with deep customer, operational, and sales support alignment to ensure successful outcomes across complex and high visibility projects
What Will You Do?
Strategic Project Leadership
- Develop and manage project plans, budgets, timelines, and success metrics.
- Lead crossfunctional teams, providing clear direction, motivation, and accountability.
- Manage scope, risks, issues, and quality throughout the project lifecycle.
- Communicate progress and risks to executives, stakeholders, and customers.
VIP Customer & Special Accounts Management
- Serve as primary contact for VIP/highvalue customers and projects >$100K.
- Coordinate customer communications, expectations, audits, and performance reviews.
- Conduct regular status meetings with customers and internal teams.
Operational & Order Management Excellence
- Oversee order processing, quotes, freight analysis, and documentation accuracy.
- Manage product availability, lead times, shipping schedules, and delivery accuracy.
- Maintain and update customer portals, reports, and forecasting tools.
- Analyze bills of material for product compatibility and accuracy.
- Resolve RMAs, credits/debits, and operational issues promptly.
Reporting, Systems & Process Improvement
- Prepare tracking, hold, openorder, and backorder reports.
- Establish and refine project templates, tools, and bestpractice processes.
- Use ERP, CRM, SAP, and other systems to manage workflows and data integrity.
Leadership & Collaboration
- Build strong relationships with internal teams, executives, customers, and suppliers.
- Influence decisions, drive alignment across sales, customer service & operations.
- Support training, professional development, and continuous improvement culture.
Education & Experience:
- Bachelor's degree in business, engineering, or related field, or equivalent experience.
- 5 years in project, operations, customer service, or account management roles.
- Demonstrated experience leading crossfunctional teams and highvalue customer accounts.
Skills & Competencies:
- Strong leadership, communication, and relationshipbuilding skills.
- Advanced organizational, analytical, and timemanagement abilities.
- Expertise in ERP/CRM systems (SAP, Salesforce, etc.) and Microsoft Office.
- Ability to manage operational details while maintaining strategic project oversight.
- Capable of working in ambiguous environments and driving results.
- Strong problemsolving skills and continuous improvement mindset.
Salary: $71K - $85K
About Legrand
Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en
About Legrand North and Central America
Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company's incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us
About Legrand's Electrical Wiring Systems Division
Legrand's Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential. For more information, visit legrand.us/electrical wiring devices
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Equal Opportunity Employer
Legrand is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, age, sex, national origin, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
Salary : $71,000 - $85,000