What are the responsibilities and job description for the VIP Experience Host - Seasonal position at LEGOLAND Parks?
What you'll bring to the team
VIP Experience Host (Seasonal)
LEGOLAND California Resort
Are you passionate about creating unforgettable guest experiences? Do you thrive in a fast-paced, interactive environment where no two days are the same? Join our team as a VIP Experience Host and help deliver personalized, high-touch experiences that our guests will never forget!
Qualifications & Experience
What You’ll Do
As a VIP Experience Host, you’ll act as a guide and ambassador for our guests, ensuring every moment of their visit is seamless, engaging, and memorable. Responsibilities include:
Escort VIP guests throughout the park while providing tailored recommendations and insights
Create personalized experiences based on guest interests, needs, and group dynamics
Share knowledge of attractions, dining, and exclusive offerings
Ensure guests arrive on time to scheduled experiences
Maintain a high level of professionalism, discretion, and guest focus at all times
Support overall park operations while prioritizing safety and guest satisfaction
Occasionally assist with VIP experience sales and general guest support
What We’re Looking For
We’re seeking individuals who are outgoing, self-motivated, and energized by working directly with guests all day.
Required Qualifications:
Must be at least 18 years of age
Prior customer service or guest-facing experience
Comfortable engaging with guests continuously throughout the day
Strong communication skills and ability to build rapport quickly
Basic proficiency with Microsoft Office (Outlook, Teams, etc.)
Ability to work both independently and as part of a team
Preferred Qualifications:
Experience in hospitality, entertainment, education, or tourism
Multilingual abilities (Spanish, Mandarin, or other languages are a plus)
Familiarity with theme park or resort environments
Schedule & Availability
Flexible availability is required, including weekends and holidays
Priority scheduling needs are Sunday through Wednesday
Ability to work a variety of shifts, including full-day assignments
- This is a Seasonal position with an end date of 10/31/2026.
Physical Requirements
- May be required to stand/walk for over 12 hours in a single day
- Ability to ride every ride/attraction at the Resort.
- Often helps push strollers and assists carrying VIP guests’ personal items
Work Environment
This role is highly interactive and guest-facing, requiring energy, enthusiasm, and a consistently positive attitude. You’ll be part of a collaborative team that values creativity, accountability, and delivering exceptional experiences.
Benefits
Why Join Us?
At LEGOLAND California Resort, we believe in creating a workplace where everyone feels welcome, valued, and included. We are committed to fostering a diverse and inclusive environment where our team members can thrive.
Benefits of Merlin Entertainments
- Merlin Magic Pass for friends and family to enjoy the parks & attractions
- Recognition Programs and Rewards
- Numerous learning and advancement opportunities
Pay Range
Compensation between USD $18.50/Hr.-USD $18.50/Hr.Salary : $19