What are the responsibilities and job description for the Remote Virtual Executive Assistant Patient Success Operations [Remote] position at Legion Health?
About Legion Health
At Legion Health, we believe everyone deserves fast, affordable, and effective mental health care, and we’re on a mission to deliver that at scale.
Legion Health is a
full-stack AI-native psychiatry network —our clinicians provide care directly to patients, and AI agents automate all parts of our care operations (e.g., scheduling, risk analysis, billing, etc.). A 10X better patient experience that’s higher quality, less expensive, and more scalable than ever before. Join us as we build the future of mental health—and the highest‑quality, most efficient, and widest-reaching vehicle in healthcare. Job Type: Contract
Ideal Experience Level: 2 years of experience
Fully Remote
We’re looking for a patient-focused, detail-oriented
Patient Experience Representative
to support patients throughout their care journey at Legion Health. This role is ideal for someone with experience supporting patients directly in a
digital health / telehealth
environment and who is comfortable communicating by phone and messaging while navigating healthcare workflows.
We’re a
fast-paced startup
, so the right person is proactive, adaptable, and energized by building and improving processes as we scale. This is a
non-clinical
role (you will not provide medical advice, diagnosis, or treatment). However, you’ll work closely with clinical operations—supporting patients with logistics and routing items to the clinical team with clear documentation. A clinical background or comfort with clinical language is a plus, but
not required
✅ Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication
Assist with scheduling appointments, rescheduling, and helping patients onboard
Support
patient retention and outreach
through follow-ups, reminders, and proactive patient check-ins
Coordinate and track
clinical workflows and administrative workflows
to ensure patients get what they need with minimal delays, including:
Prior authorizations
(collecting info, tracking status, and escalating as needed) Prescription and refill coordination
(triaging requests and routing to the clinical team) FMLA / paperwork and documentation requests
(intake, routing, tracking, follow-up) General
administrative tasks
and patient coordination across internal teams
Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support
Identify recurring patient issues and share feedback to improve workflows and quality of service
Proficient in spoken and written English
Calm under pressure and able to support patients with empathy—especially in sensitive situations
Comfortable working in a fast-paced, ever-evolving startup environment
Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms) Detail-oriented with strong follow-through and clear documentation habits
2 years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)
~ Previous experience in a telehealth or call center environment is highly preferred
~ Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)
~ Clinical background is a plus
(e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but
not needed
~ Hourly Compensation: $5-$15 per hour
Fully Remote
At Legion Health, we believe everyone deserves fast, affordable, and effective mental health care, and we’re on a mission to deliver that at scale.
Legion Health is a
full-stack AI-native psychiatry network —our clinicians provide care directly to patients, and AI agents automate all parts of our care operations (e.g., scheduling, risk analysis, billing, etc.). A 10X better patient experience that’s higher quality, less expensive, and more scalable than ever before. Join us as we build the future of mental health—and the highest‑quality, most efficient, and widest-reaching vehicle in healthcare. Job Type: Contract
Ideal Experience Level: 2 years of experience
Fully Remote
We’re looking for a patient-focused, detail-oriented
Patient Experience Representative
to support patients throughout their care journey at Legion Health. This role is ideal for someone with experience supporting patients directly in a
digital health / telehealth
environment and who is comfortable communicating by phone and messaging while navigating healthcare workflows.
We’re a
fast-paced startup
, so the right person is proactive, adaptable, and energized by building and improving processes as we scale. This is a
non-clinical
role (you will not provide medical advice, diagnosis, or treatment). However, you’ll work closely with clinical operations—supporting patients with logistics and routing items to the clinical team with clear documentation. A clinical background or comfort with clinical language is a plus, but
not required
✅ Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication
Assist with scheduling appointments, rescheduling, and helping patients onboard
Support
patient retention and outreach
through follow-ups, reminders, and proactive patient check-ins
Coordinate and track
clinical workflows and administrative workflows
to ensure patients get what they need with minimal delays, including:
Prior authorizations
(collecting info, tracking status, and escalating as needed) Prescription and refill coordination
(triaging requests and routing to the clinical team) FMLA / paperwork and documentation requests
(intake, routing, tracking, follow-up) General
administrative tasks
and patient coordination across internal teams
Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support
Identify recurring patient issues and share feedback to improve workflows and quality of service
Proficient in spoken and written English
Calm under pressure and able to support patients with empathy—especially in sensitive situations
Comfortable working in a fast-paced, ever-evolving startup environment
Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms) Detail-oriented with strong follow-through and clear documentation habits
2 years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)
~ Previous experience in a telehealth or call center environment is highly preferred
~ Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)
~ Clinical background is a plus
(e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but
not needed
~ Hourly Compensation: $5-$15 per hour
Fully Remote
Salary : $5 - $15