What are the responsibilities and job description for the Usher position at Legends Global?
Position- Part-Time Usher
Facility Name- Sames Auto Arena
Location- Laredo, Texas
POSITION: Part-Time Usher
DEPARTMENT: Events
REPORTS TO: Director of Operations and Manager
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
Essential Duties And Responsibilities
Include the following:
Be on time. Be in a clean, presentable uniform and ready to work at your call time. Smile, make eye contact and be courteous! Be proactive – approach your guest, don’t wait for them to approach you. Be certain that each guest is greeted in a warm and friendly manner (“Hello, May I show you to your seat?). Escort all guest to their seats when possible. Inspect your area prior to an event to be certain that is clean and presentable to our guest. Check each ticket thoroughly noting date, section, seat and row number. Receive and act upon complaints from guest and refer them to your supervisor if unable to satisfy their needs. Know where your supervisor is at all times. Keep aisles clear of people. Politely inform guest where smoking is allowed. Notify your supervisor when spills or accidents occur in your section. When observing a guest with unauthorized contraband, contact your supervisor immediately if your polite request is met with resistance.
Other duties may be assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Education and/or Experience
Previous customer service experience required.
Skills And Abilities
Bi-lingual (English/Spanish) will be strongly preferred. Strong communication and teamwork skills are a must.
Other Qualifications
MUST BE 18 YEARS OLD TO APPLY
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Facility Name- Sames Auto Arena
Location- Laredo, Texas
POSITION: Part-Time Usher
DEPARTMENT: Events
REPORTS TO: Director of Operations and Manager
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
Essential Duties And Responsibilities
Include the following:
Be on time. Be in a clean, presentable uniform and ready to work at your call time. Smile, make eye contact and be courteous! Be proactive – approach your guest, don’t wait for them to approach you. Be certain that each guest is greeted in a warm and friendly manner (“Hello, May I show you to your seat?). Escort all guest to their seats when possible. Inspect your area prior to an event to be certain that is clean and presentable to our guest. Check each ticket thoroughly noting date, section, seat and row number. Receive and act upon complaints from guest and refer them to your supervisor if unable to satisfy their needs. Know where your supervisor is at all times. Keep aisles clear of people. Politely inform guest where smoking is allowed. Notify your supervisor when spills or accidents occur in your section. When observing a guest with unauthorized contraband, contact your supervisor immediately if your polite request is met with resistance.
Other duties may be assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Education and/or Experience
Previous customer service experience required.
Skills And Abilities
Bi-lingual (English/Spanish) will be strongly preferred. Strong communication and teamwork skills are a must.
Other Qualifications
MUST BE 18 YEARS OLD TO APPLY
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.