Usher/Ticket Taker

MAYO CIVIC CENTER

POSITION: Usher/Ticket Taker

DEPARTMENT: Guest Services

REPORTS TO: Event Manager

FLSA STATUS: Part-Time, Non-Exempt

Salary Range: $13.06 - $14.06

Benefits: Paid Sick Leave

Duties and Responsibilities:

• Enthusiastically greet guests and provide event information.
• Responsible for scanning guest’s tickets as they enter the building
• Escort guests to their sections/seats, and monitor aisles / steps in assigned section to be kept clear and compliant with fire codes
• Enforce facility policies (i.e., no smoking, no re-entry)
• Proactively approach guests that may have a questions, difficulty, or complaint. Creatively resolve guests' troubles up to the level where intervention by a supervisor is required.
• Identify and respond to emergencies, involve Security or Supervisors as appropriate.
• Remain calm and direct guests to the designated area of safety in the event of an emergency.
  
  

Working Conditions:

• Ability to stand for long periods of time required
• Must be able to climb stairs in restricted lighting
• Ability to move quickly from one area to another in a safe manner
• Flexible hours including weekends, holidays, and evenings
• Work hours are casual labor, seasonal and non-guaranteed
  
  

Knowledge, Skills, and Abilities:

• Good Communication skills required
• Greet guests in a friendly manner and be professional at all times
• Stay calm under pressure
• High school diploma or GED preferred
• One-year prior experience in customer service position preferred
• Be able to stand, walk and climb stairs for duration of shift. Shifts generally last 4-6 hours
• May be exposed to adverse weather conditions
  
  

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Only candidates that apply through our online system will be considered. Recruiter: Lori Gittus ASM Global -- Mayo Civic Center 30 Civic Center Drive, SE, Rochester, MN 55904.

Applicants that need reasonable accommodations to complete the application process may contact 507-361-5066.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.