Observatory Ambassador (Sky View Observatory)

POSITION: Observatory Ambassador                 

DEPARTMENT: Global Attractions

REPORTS TO: General Manager              

FLSA STATUS: Hourly, Non-Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

The Observatory Ambassador will be a dynamic, interactive role within Sky View with a specific focus on the guest experience and how the guest relates to the Seattle experience. This position will play an integral role in providing local area, United States, and international guests with a unique, memorable experience.

ESSENTIAL FUNCTIONS

• Greeting guests as they enter assigned areas.

• Ensuring safety of our guests while on tour or in your assigned areas.

• Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience.

• Ability to retain learned knowledge and offer help to our guests by providing operational (Observatory lay-out, experience locations) answers to all inquiries.

• Effectively operate Observatory elevators and provide efficient direction for all attraction guests.

• Scan attraction tickets and direct guests to proper ques.

• Ability to follow direction and be a “team” player.

• Highly motivated, enthusiastic, and willing to engage guests and work in a highly busy, interactive environment.

• Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence.

• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

• Performs other duties as necessary or required by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience        

• High school graduate, GED, or equivalent experience in comparable company.

• High level of demonstrated professionalism and customer service.

Skills and Abilities

• Ability to memorize historical and technical information.

• Multi-lingual or sign language capabilities a plus.

• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work.

• Ability to lift up to 20 – 30 pounds, stand for extended periods of time, and work extended hours.

• Ability to work non-traditional hours (Nights, Weekends & Holidays as necessary).

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site - Sky View Observatory

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.