Merchandise Supervisor- College Football Hall of Fame

GLOBAL MERCHANDISE

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience.  We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand.  Different guests want different things, and we are here to build and provide a tailored retail experience.

The Role
Our retail employees are responsible for creating the ultimate experience for the fans. Our number one priority is to provide fans with a legendary experience each time they enter the store. We strive to create an environment unlike any other sporting event world-wide. We go above and beyond to exceed their expectations in customer service, display of merchandise, and attention to detail.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include; taking direction from the Store Manager in planning, assigning, and delegating tasks; addressing customer service situations and resolving problems within the store and ingress, egress to the store.

Responsibilities

• Provide an exciting, positive, and fun environment for our diverse team & fan base
• Perform inventory & maintain proper inventory levels while sustaining an organized sales floor and stock room.
• Ensure proper cash handling procedures are in effect at all times.
• Assist management of performance of the store by preparing and communicating goals. Communicating progress or opportunities for improvement to provide effective feedback.
• Assist in the development of programs that result in increased customer satisfaction.
• Work with visual displays and merchandising of stands. Setting up displays to best attract customers' attention.
• Maintain product and service quality standards and anticipate customer needs/concerns.
• Perform other related duties, tasks, and responsibilities as required.
• Supervises an entire aspect of the retail business (e.g. warehouse operations, main store operations, or heat press operations) under direct leadership from management
• Occasionally supervises & assigns tasks to other FT & PT supervisors as well as non-supervisor PT staff
• Train, track, & discipline other staff, including FT & PT supervisors & non-supervisors
• Responsibilities may also include assisting as support for events on the Georgia Tech campus

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• High school diploma or equivalent. Some college preferred
• 2 years of merchandise experience preferred or related customer service experience
• Able to work in a team environment, move fast, and act on assigned duties
• Must be flexible to work all events including late nights, weekends and holidays.
• Energetic, self-motivated, friendly personality, and excellent guest services skills are required
• Must be able to work in a fast paced and continuously changing environment
• Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site at College Football Hall of Fame

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.