Merchandise Specialist | American Airlines Center

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

JOB SUMMARY: The Merchandise Specialist is responsible for overseeing and executing all aspects of retail and merchandise operations to deliver a best-in-class guest experience. This role manages product selection, inventory control, merchandising strategy, e-commerce operations, and staff development across multiple retail outlets. The position requires strong business acumen, operational leadership, and the ability to drive revenue while maintaining high standards of service, compliance, and brand integrity.

ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Evaluate, select, and purchase merchandise aligned with guest preferences, client objectives, and brand standards.
• Develop and execute merchandising plans across all retail outlets to maximize sales and visual impact.
• Support and manage aspects of the Authentic Collection program.
• Maintain appropriate inventory levels through forecasting, tracking, and replenishment strategies.
• Develop and implement warehousing processes to ensure accessibility, organization, and accountability.
• Conduct period-end inventory counts and reconciliation.
• Recommend and oversee preventative maintenance programs to protect company assets.
• Manage retail website operations, including product uploads, page updates, and merchandising.
• Support fulfillment processes and coordinate with operations teams.
• Assist with digital marketing initiatives, including promotions and social campaigns.
• Execute accounting procedures related to merchandise operations, including reporting and reconciliation.
• Ensure strict adherence to all cash handling and internal control procedures.
• Create and deliver training programs focused on guest service, inventory control, and cash handling.
• Provide ongoing coaching, performance management, and career development support.
• Maintain product and service quality standards through continuous evaluation.
• Address and resolve customer concerns in a timely and professional manner.
• All other duties as assigned.
  
  

PREFERRED QUALIFICATIONS:

• At least 3 years' experience with merchandising and retail management of multiple facilities. Knowledge of concessions or related work experience.
• Minimum of 3 years of experience in retail merchandising, inventory management, or multi-unit retail operations
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Strong leadership, communication, and organizational skills
• Proficiency in retail systems, inventory tools, and Microsoft Office Suite
  
  

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site American Airlines Center

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.