Huntington Convention Center of Cleveland - Assistant Housekeeping Manager

Legends Global, a leader in privately managed public assembly facilities, seeks an Assistant Housekeeping Manager

to oversee all facets of day-to-day housekeeping at the Huntington Convention Center of Cleveland.

Position Summary:

The Assistant Housekeeping Manager oversees all aspects of housekeeping operations at the facility, ensuring cleanliness, safety, and guest satisfaction. This role involves managing staff, coordinating tasks, maintaining equipment and supplies, and ensuring high standards of cleanliness throughout the facility.

Essential Duties and Responsibilities:

• Provide training on proper cleaning techniques, safety procedures, and guest service standards to maintain hotel-quality cleanliness.
• Lead housekeeping meetings to plan and assign cleaning tasks, review schedules, and address operational issues.
• Review event schedules and housekeeping assignments, addressing any cleaning issues promptly. Recommend solutions to enhance operational efficiency.
• Maintain inventory of cleaning supplies and equipment. Coordinate equipment maintenance, repair, and replacement as needed.
• Ensure adherence to cleaning standards, safety regulations, and protocols. Monitor quality control to meet facility and guest expectations.
• Perform hands-on cleaning tasks as needed, including floor care, restroom cleaning, and trash removal.
• Handle spill cleanup, breakages, and maintenance issues. Ensure public and leased areas are clean, safe, and presentable.
• Ensure compliance with health and safety regulations, including proper handling of cleaning chemicals and equipment.
• Prepare reports on housekeeping activities, including staffing levels, cleaning schedules, and inventory usage. Complete all necessary checklists and document progress.
• Motivate and develop housekeeping staff. Conduct performance evaluations, provide feedback, and implement training programs.
• Drive and oversee sustainability initiatives to enhance waste diversion rates.
  
  

Supervisory Responsibilities:

• Supervise and coordinate operations staff across shifts to ensure efficient and effective cleaning operations.
  
  

Qualifications:

Education

• High school diploma/GED required,
• Bachelor’s degree in hospitality management or related field preferred.
  
  

Knowledge:

• Solid understanding of housekeeping procedures, and facility management practices within a public assembly or commercial facility.
• Minimum of three years in a housekeeping supervisory leadership role preferably in a hospitality or convention center environment.
• Demonstrating proficiency in managing multiple responsibilities with minimal supervision. Proven crisis management experience is advantageous.
  
  

Skills/Aptitudes:

• Strong problem-solving, planning, organizational, and logistical skills.
• Exceptional interpersonal and communication skills (oral and written).
• Ability to build effective relationships with diverse stakeholders and work collaboratively.
• MSOffice products familiarity and experience working with a variety of systems/software related to scheduling and tracking team member schedules and performance.
  
  

Working Conditions:

• Comfortable with exposure to adverse weather conditions, cleaning chemicals, and flexible/irregular hours (including evenings, weekends, and holidays) to ensure comprehensive department coverage and goal achievement.
• Physical ability to lift up to 75 pounds, perform bending, stooping, climbing, and operate industrial equipment.
  
  

Pay range for this position: $45,000 - $53,000

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor