What are the responsibilities and job description for the Client Services Associate | Vegas A's position at Legends Global?
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
GLOBAL SALES
A true partnership on every level. That’s what Legends forges with each and every team, stadium, athletic director, and owner we serve to strengthen sales and partnership results as a team effort. As an extension of your team, our sales experts work diligently with your management and staff to create solutions and programs that are always fully custom to your needs and goals. Look to us to delve deep to understand your values, your market, and your target audience – help you solve problems, and ultimately deliver the right game plan to drive your organization forward.
LEGENDS & THE PROJECT
You will play a pivotal role in servicing accounts for premium seating buyers for the new A’s Las Vegas Ballpark. The A’s broke ground on their new ballpark on the former site of the Tropicana hotel in the summer of 2025. Shaped by its location on the Las Vegas Strip, the 33,000-person capacity ballpark will offer an outdoor feel with a climate-controlled interior. With over 30 unique seating experiences, the ballpark will feature various experiences for fans, from premium suites to more casual, interactive seating options. The tiered seating is designed to bring fans closer to the action, with some of the closest seats to home plate in all of MLB. The A’s are set to host their first Opening Day at the new ballpark in 2028.
THE ROLE
The Client Service Associate is primarily responsible for delivering a superior level of service to Premium Seating Clients leading up to and through the completion of the A’s Las Vegas Ballpark. The Client Service Associate should be a professional, customer service-oriented, well organized, and positive individual. This role will work under the guidance of the Senior Premium Service Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the main point of contact for assigned premium seating accounts, providing exceptional service and building long-term relationships.
Lead onboarding, communication, and hospitality efforts to ensure a high-quality, year-round premium experience.
Manage the full lifecycle of premium accounts, including contract preparation and execution, invoicing, and payment collection with a focus on achieving 100% collections annually.
Track and report on collections efforts.
Collaborate on creation and delivery of premium communications.
Assist premium clients with navigating their online accounts for ticket management and making payments.
Deliver consistent monthly touchpoints in-person or via email, phone, or written communication to enhance engagement and satisfaction.
Maintain detailed and accurate account information, contracts, and client notes in CRM (i.e. Salesforce).
Support the premium sales team during the sales process by joining meetings when necessary, processing payments, and creating accounts in ProVenue.
Respond promptly to service-related inquiries from clients and prospects with professionalism and discretion.
Contribute to the planning and execution of special events with a focus on existing client satisfaction as well as supporting sales initiatives (i.e. VIP receptions, deposit conversions, gamedays, out-of-market trips).
Host premium seating clients at all planned events.
Assist with day-to-day operations of the Experience Center.
Identify opportunities to enhance the client journey and drive additional revenue.
All other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Candidate should possess strong team-oriented work ethic and a positive, “Service-First” attitude.
Excellent interpersonal, verbal, and written communication skills with the ability to communicate effectively at all levels both internally and externally.
Candidate should possess excellent time management and organizational skills.
Candidate should work well within a team environment, aiding and supporting team members.
Previous working experience with CRM and ticketing systems (i.e. Salesforce, Archtics, ProVenue).
Ability to work flexible hours (including evenings, weekends, and holidays).
EDUCATION AND/OR EXPERIENCE
Bachelor’s degree or equivalent.
Minimum of 2-3 years of sports, sales, service, or hospitality industry experience.
COMPENSATION
Competitive pay plus bonus potential, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site – A’s Las Vegas Ballpark Experience Center & A’s Las Vegas Ballpark
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply. VEVRAA Federal Contractor.
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