Suites Manager - Raymond James

POSITION:   Suites Manager                

DEPARTMENT:  Premium Services          

REPORTS TO: Director of Premium             

FLSA STATUS:  Exempt           

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350 iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

Under direction of the Director of Premium , this individual will be responsible for effectively and profitably managing the overall operations of the Premium Suite Operation.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members.
• Develop and maintain premium menus to adapt to the ever-changing market including delivery, presentation, and standards.
• Work directly with team specific Front Office, Ownership, Visiting Teams and League Executives.
• Build and maintain strong relationships with multi-year premium Suite holders as well as Individual Game Rentals.
• Coordinate menus, develop wine lists, handle guest relations and monitor adherence to quality assurance standards.
• Conducting meetings to update staff on daily goals & objectives.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
• Assist the Premium Services Manager with the preparation of the annual fiscal budget and business plan for the upcoming season.
• Oversee departmental midyear and end of the year reports
• Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
• Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
• Perform other related duties, tasks and responsibilities as required.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE     

• The ideal candidate will have a Bachelor's degree with a minimum of 3-5 years management experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue. 

SKILLS AND ABILITIES

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management
• Must be flexible to work extend hours due to business requirements including late nights, weekends, and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and POS Systems is required.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site at Raymond James Stadium

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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