What are the responsibilities and job description for the RELIEF PIT SUPERVISOR position at Legends Bay Casino?
The Relief Pit Supervisor will oversee all activities of the table games department to ensure the efficient operation. They will also act as a Dealer to assist with shift coverage.
Education and Experience:
- Perform all aspects of dealing assigned games while maintaining the highest standards in customer service.
- Assist in tracking play and game observation.
- Demonstrate an effective working knowledge of dealing policies and gaming procedures for all games played on property.
- Demonstrate good manual dexterity for quick and accurate handling of chips, cards, and money.
- Always present oneself as a credit to the Legends Bay Casino and encourages others to do the same.
- Resolve customer complaints / disputes where possible or refer such matters to a supervisor/manager.
- Ensure the team adheres to the gaming procedures, as set out in the Legends Bay Casino Procedures manual.
- Oversees the Table Games area.
- Provide motivation, guidance, and support to Table Games Team Members.
Education and Experience:
- High School Diploma and/or GED.
- Minimum of 5 years’ experience in the gaming industry.
- 2 years in supervisory role required.
- Must be 21 years of age or older.
- Strong computer skills with the ability to utilize MS Office applications.
- Respond to common inquiries and/or complaints from guest.
- Ability to deal with inebriated customers in a courteous manner.
- Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
- Excellent verbal and written communication skills.
- Must be flexible and able to work all shifts any weekend and holiday.
- Registration with Gaming Control Board.
- Microsoft Office Programs