Guest Services Representative - Graveyard

Join Our Team as a Guest Service Representative!

Are you great with numbers, love working with people, and thrive in a fast-paced environment? We’re looking for dependable and detail-oriented individuals to join our Cage team! As a Cage Cashier/Guest Service Rep, you’ll be at the heart of the action; handling transactions, assisting guests, and ensuring accuracy while delivering top-notch service.

What You’ll Do

• Provide friendly and professional service while making change, cashing out E-tickets, and processing slot payouts.
• Support our team by issuing banks to employees and departments.
• Accurately complete key transactions in accordance with Gaming regulations.
• Sign up and assist Rewards Members by explaining benefits, promotions, and perks.
• Keep cool under pressure and maintain composure in a busy environment.
• Take on additional tasks as needed to support the Cage and our guests.
  
  

Qualifications

Education and Experience:

• High School Diploma and/or GED required.
• Must have previous experience in handling cash.
• Knowledge of Title 31 requirements while enforcing gaming policies and procedures.
  
  

Additional Requirements

• Must be 21 years of age or older.
• Must be able to work independently and unsupervised.
• Must be able to use a 10 key and have strong computer skills.
• Basic knowledge of S.D.S, or Casino Market Place is a plus.
• Excellent verbal and written communication skills.
• Ability to deal with inebriated customers in a courteous manner.
• Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
  
  

Required Work Cards

• Registration with Gaming Control Board.
  
  

Machinery, Work Equipment, Programs, Software, Hardware Used

• None