Master Plumber

The Master Plumber – Service Department Lead is responsible for overseeing all plumbing service calls, providing leadership to the plumbing service department, and ensuring exceptional customer service. This role performs high-level plumbing diagnostics, presents flat-rate pricing, completes repairs and replacements, estimates projects, orders materials, and collects payment upon completion of work.

Key Responsibilities

Leadership & Department Oversight

· Lead and mentor plumbing service technicians.

· Ensure all service work meets company standards and plumbing code requirements.

· Maintain a clean, organized, and safe working environment.

Customer Service & Sales

· Present flat-rate pricing options clearly and confidently.

· Provide repair recommendations, replacement options, and upgrade suggestions.

· Collect payment upon completion of work.

· Communicate professionally with homeowners and builders.

Field Work & Technical Skills

· Perform diagnostic evaluations, repairs, replacements, and system upgrades.

· Complete add-on and quoted replacement jobs efficiently and to code.

· Document completed work including notes, photos, and materials.

Estimating & Material Procurement

· Estimate plumbing repair and replacement projects accurately.

· Order parts and specialty materials directly from suppliers.

· Maintain relationships with supply houses for timely procurement.

Administrative & Operational Duties

· Update work orders, pricing, and notes in the company CRM.

· Coordinate with dispatch and office staff for scheduling.

· Maintain proper inventory on the service vehicle.

Qualifications

· Active Master Plumber license (required).

· Minimum 5 years of plumbing service experience.

· Strong technical knowledge of plumbing systems.

· Leadership or senior technician experience preferred.

· Ability to estimate projects and present flat-rate pricing.

· Excellent communication and customer service skills.

· Valid driver's license and clean driving record.

· Professional, reliable, and self-motivated.

Compensation & Benefits

· Starting wage: $40–$45 per hour, depending on experience.

· Medical, Dental, and Vision Insurance.

· Paid Time Off (PTO) and Paid Holidays.

· Company service vehicle, uniform, and fuel card (if applicable).

· Advancement opportunities into management roles

Pay: $ $45.00 per hour

Benefits:

• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Relocation assistance
• Vision insurance

License/Certification:

• Master Plumbing License (Required)
• Driver's License (Required)

Work Location: In person

Salary : $40 - $45