What are the responsibilities and job description for the Account Renewals Specialist position at LegalMatch.com?
The Account Renewals Specialist will be responsible for managing the contract renewal process for a portfolio of existing customers. This role focuses on maintaining strong customer relationships, securing timely renewals, and identifying opportunities to optimize account value. Success in this position requires strong communication skills, organization, and the ability to influence customer decisions with confidence and professionalism.
This position is 100% in-office located in Reno, NV.
Key Responsibilities
- Manage the complete renewal cycle for assigned accounts, ensuring timely and accurate contract execution.
- Communicate proactively with customers to review upcoming expirations, pricing, contract terms, and renewal options.
- Build positive, long-term customer relationships that support high retention rates.
- Assess account health and identify potential risks, escalating concerns as needed.
- Collaborate with internal teams—Sales, Customer Success, Finance, and Legal—to streamline renewal processes.
- Maintain accurate account records, renewal forecasts, and activity logs in the CRM system.
- Identify upsell or cross-sell opportunities and engage appropriate teams to support growth.
- Achieve or exceed retention and renewal targets.
Required:
- Bachelor’s degree or equivalent professional experience.
- 1–3 years of experience in account renewals, account management, customer success, or inside sales.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Comfortable managing a high volume of accounts and deadlines.
- Experience working with CRM platforms (Salesforce, HubSpot, etc.).
Preferred:
- Experience with subscription renewals or SaaS-based products.
- Basic understanding of contract terms, pricing models, or revenue operations.