What are the responsibilities and job description for the Implementation Project Manager position at LegalEASE?
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
Who we are:
We are a legal access employee benefits company that makes the needs of members a priority and strives to offer them the best product and service in a personal, but professional, manner.
At LegalEASE, we consider our culture to be among our most important resources. Over the decades our team members have built our culture into what it is today — an environment for our team members to be creative and grow, have fun and be successful, and help our customers to the best of their abilities. Today, this culture is the core at our decision making and strategy.
Join our Team:
We create a customer focused work environment by providing Team Members with the same level of service, respect, and dignity that we provide to our members. Our deeply instilled culture is personified by our Team Members who ensure that we have helped each and every member to the best of our abilities, and to become a company that is easy to work with. If you want to be a part of this cohesive team with opportunities to build a successful career, LegalEASE is the right place for you.
Job Purpose:
The Implementation Manager is a key member of our team, responsible for overseeing the successful onboarding of new companies to offer our voluntary benefits to their employees. This role involves effective communication, project management, and client preparation to ensure a smooth transition for our clients.
Essential Functions
- Client Onboarding: Guide new companies through the onboarding process, ensuring they have the necessary tools and information to offer our voluntary benefits to their employees.
- Communication: Establish and maintain clear and consistent communication with clients, addressing their questions and providing timely updates throughout the onboarding process.
- Project Management: Manage the implementation process, including timelines, milestones, and deliverables, to ensure a seamless transition.
- Client Training: Provide training and support to clients on our voluntary benefits platform and related tools.
- Issue Resolution: Address and resolve any issues or challenges that may arise during the onboarding process.
- Documentation: Maintain organized records and documentation related to client onboarding and implementation.
- Reporting: Generate and provide regular reports to management on the progress and success of onboarding initiatives.
- Feedback Collection: Gather feedback from clients to continually improve the onboarding process.
- Client Relationship Management: Build and maintain positive relationships with clients, addressing their needs and inquiries professionally.
Skills / Qualifications
- Exceptional communication, negotiation, and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency with client relationship management software and Microsoft Office Suite.
- Effective time management and organization skills.
- Ability to work independently and as part of a team
Required Education and Experience
- Bachelor’s Degree from accredited University
Preferred Education and Experience
- Bachelor's degree in Business, Sales, Marketing, or a related field preferred.
- 5 years of experience in project management, client relationship management or account management roles.
- 5 years of experience in a sales or client introductory role
Additional Eligibility Qualifications
- None required for this position.
Work Environment
- This job operates in a hybrid professional office / home office environment. A portion of your schedule will be allocated to work in our Uptown Houston high-rise office, while another portion will be scheduled for you to work from an appropriate home environment. These arrangements may be adjusted as needed to suit business needs.
Physical Demands
- Ability to work in an office environment, sitting at a desk or workstation for extended periods of time.
- Use of a computer, keyboard, and other standard office equipment.
- Occasional lifting of materials or objects up to [weight limit, e.g., 25 pounds] may be required.
- Mobility within the office for meetings, interactions, and accessing office facilities.
- Ability to communicate verbally and in writing, including via phone and electronic means.
Position Type/Expected Hours of Work
- This is a full-time position. Days and hours of work will be based around the business need and be determined by your department leadership. When working from a location other than the company office, you are expected to be actively working and engaged throughout each shift.
Travel
- No travel is expected for this position.
Work Authorization
- Please note that a criminal background investigation is conducted on every Legal Access Plans employee.
- All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
AAP/EEO
- Legal Access Plans is an equal opportunity employer.
Other Duties
- The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Flexible work from home options available.
Salary : $65,000 - $95,000
