What are the responsibilities and job description for the Information Technology Support Specialist position at Legal Soft?
Company: Legal Soft
Location: 21731 Ventura Blvd #100, Woodland hills CA 91364
Pay Range: $28/hour (40 hrs a week) plus health benefits & 401K when eligibility is met.
Employment Type: Full time
We’re seeking a skilled Level 1 or 2 IT Administrator to work with our IT infrastructure, ensuring optimal performance and security. This role involves managing cloud services, providing IT support, enhancing IT systems, and maintaining documentation. You’ll be pivotal in supporting our dynamic team by ensuring they have the reliable technology and assistance needed for their roles. Your expertise will contribute to the continuous improvement of our IT processes and the effective management of our IT resources.
Responsibilities
- Work globally across the company as the primary IT contact
- Manage, configure, and troubleshoot IT cloud services (Google, Atlassian, Microsoft)
- Recommend improvements for the organization’s IT systems
- Implement enhancements or modifications to IT tools and processes
- Provide IT support to offices and remote employees
- Offer technical assistance for queries/issues related to computer systems, hardware, network, and services
- Manage employee onboarding/offboarding IT processes
- Maintain inventory of hardware, software, and other IT supplies
- Provide training and orientation on new and modified systems
- Create and maintain IT documentation
- Analyze and recommend optimizations for software-based processes
- Engage in research for new software/tools to support purchasing efforts
- Support in developing and maintaining vendor relations and license management
Requirements and skills
- Degree in Information Technology, Computer Science, or related discipline
- 2-3 years of experience in IT support/administration
- Scripting experience (Python, bash) and understanding of APIs
- Proficient with MacOS and Windows
- Excellent English communication skills
- Experience with cloud or in-house services/systems administration
- Desired: AWS, Azure and Google Workspace in cloud tech, Jira administration, CRM systems, Mobile Device Management (MDM), basic network systems knowledge
- Excellent communication skills, positive attitude, and ability to work effectively in a team
Please Note: This is an in-office position. The expectation is that all work will be performed on-site at our Woodland Hills office.
Salary : $28