Member Services Representative/Paralegal

Member Services Representative/Paralegal

POSITION OVERVIEW

The Member Services Representative at Legal Resources plays a crucial role in delivering exceptional support to our Legal and Identity Theft Protection Plan Members and our national network of attorneys. Working within a dynamic and collaborative environment, the Representative ensures that Members receive timely, professional assistance with coverage inquiries, attorney referrals, and service concerns through inbound and outbound calls. The ideal Member Services Representative is detail-oriented, adaptable, and thrives in a fast-paced, service-oriented environment. A background as a certified paralegal, legal assistant, or professional customer service representative is a strong plus.

Our ideal candidate views every Member interaction as an opportunity to make a meaningful difference. They are compassionate, dependable, and service-driven, taking pride in providing accurate information, thoughtful guidance, and an exceptional Member experience. They communicate with confidence and professionalism, remain calm under pressure, and consistently demonstrate integrity, accountability, and attention to detail. They value teamwork, welcome constructive feedback, and are committed to continuously developing both their legal knowledge and professional skills.

* A brief cover letter is required with your resume. Please describe why you are interested in joining Legal Resources and highlight the experience, skills, and qualities that make you an excellent fit for this position. Applications submitted without a cover letter may not be considered.

QUALIFICATIONS AND SKILLS

• Certification as a paralegal, or willingness to earn certification, is highly desirable.
• Prior experience in a general practice law firm, legal services environment is a strong advantage.
• Bachelor's degree or equivalent professional experience preferred.
• Demonstrated history of stable employment, professional reliability, and consistent performance.
• Working knowledge of the legal system, court processes, and legal terminology.
• Exceptional verbal and written communication skills, with the ability to communicate professionally, confidently, and effectively with members, attorneys, and internal team members.
• Strong computer proficiency, particularly in Microsoft Word and Excel; familiarity with database systems and customer service platforms is a plus.
• Takes ownership of responsibilities and demonstrates pride in producing accurate, high-quality work.
• Outstanding organizational skills with the ability to manage multiple priorities in a fast-paced, service-oriented environment.
• Genuine passion for providing exceptional customer service and creating positive member experiences.
• Strong interpersonal skills with the ability to build rapport, exercise empathy, and communicate with professionalism in challenging situations.
• Demonstrates coachability, welcomes constructive feedback, and is committed to continuous learning and professional growth.
• Ability to remain calm, compassionate, and solutions-focused while assisting members experiencing stressful or emotionally charged legal situations.
• High level of professionalism, integrity, and attention to detail.
• Ability to work full-time (40 hours per week) with available shifts from either 8:30 AM to 5:30 PM EST or 11:30 AM to 8:30 PM EST

KEY RESPONSIBILITIES

• Assist Legal Plan and ID Protection Members from over 1,500 client groups with questions regarding their legal coverage and help connect them with appropriate legal representation.
• Communicate and coordinate with our national Law Firm Network of over 20,000 attorneys to arrange representation and address service concerns or complaints as they arise.
• Collaborate closely with an internal team of experienced paralegals and staff to ensure seamless handling of Member and attorney-related matters.
• Prepare, process, and distribute Member and attorney-related marketing materials, custom letters, and other communications.
• Maintain accurate records, update member information, and ensure compliance with internal policies and procedures.
• Utilize Microsoft Word and Excel to support administrative and reporting tasks, with a focus on efficiency and attention to detail.
• Contribute to an environment that values superior customer service, teamwork, and continuous improvement.

COMPANY OVERVIEW

At Legal Resources, we believe everyone deserves affordable access to trusted legal support—and we've been making that a reality for over 30 years. As a leader and innovator in the legal benefits industry, we proudly partner with more than 1,500 organizations nationwide, including government agencies, educational and medical institutions, IT companies, and associations. Our mission is simple: to provide individuals and families with reliable legal assistance when they need it most.

COMPANY CULTURE

Working at our corporate headquarters means being part of a supportive and collaborative team environment where your contributions truly matter. We offer a welcoming workplace culture, professional development opportunities, and excellent employee benefits designed to support your personal and professional well-being. If you're passionate about making a difference, enjoy working in a dynamic environment, and want to be part of a company that values innovation and people, we’d love to have you on our team.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• This position values demonstrated employment stability. Have you held at least one professional position for two or more consecutive years?
• Have you worked in a position that required handling confidential or sensitive information?

Experience:

• Legal administrative: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Paralegal Certificate (Preferred)

Work Location: In person

Salary : $45,000 - $50,000