Product Manager, Digitizing

Company: Legacybox

Location: Chattanooga, TN (On-site)

Type: Full-time

We help families preserve the things that only exist once.

From VHS tapes and film reels to printed photos, negatives, slides, DVDs, camcorder cassettes, memory cards, and phones, we digitize the media that matters most so families can revisit and share those moments for generations to come.

But we believe the future of Legacybox is much larger than digitization alone.

We’re building a long-term family memory platform while expanding the very definition of what can be preserved.

We are not in the digitization business. We are in the irreplaceable business.

We’re hiring a Product Manager to own Digifactory OS, the proprietary software platform that powers our digitization facility.

Digifactory is our production operation. Every day, thousands of irreplaceable photos, tapes, film reels, audio recordings, and other family artifacts move through hundreds of workstations as they’re carefully transformed into digital memories.

Digifactory OS is the software that makes all of it possible.

It routes every order through production, coordinates digitization equipment and operators, tracks every item in real time, integrates with our ecommerce platform and customer applications, powers customer notifications, and enables us to continually expand what Legacybox can preserve.

You’ll own the product roadmap for Digifactory OS, working closely with Engineering, Operations, R&D, Customer Experience, and Marketing to improve capacity, quality, automation, and the customer experience.

This isn’t an internal tools role. The software you build determines how quickly families receive their memories, how well those memories are preserved, and what entirely new kinds of memories we’ll be able to preserve next.

• Define and prioritize the product roadmap for Digifactory OS.
• Partner with Product to design, build, and ship software that powers our production facility.
• Work closely with Operations to identify bottlenecks and turn them into software solutions.
• Balance customer impact, operational efficiency, and engineering investment when making product decisions.

One of our company goals is simple: Digitize everything.

You’ll work alongside our R&D team to bring new digitization technologies into production, whether that’s new scanners, capture hardware, restoration software, AI capabilities, or entirely new categories of media. Every new capability becomes part of Digifactory OS.

• Increase production capacity through better software.
• Automate repetitive workflows throughout the factory.
• Improve quality assurance using software and AI.
• Reduce friction for production operators.
• Improve production visibility, reporting, and operational analytics.
• Continuously optimize how work moves through the factory.

The factory doesn’t end at the production floor.

You’ll improve the systems that keep customers informed throughout the digitization process, making order tracking, production updates, and delivery expectations clearer and more transparent.

You’ll also help ensure Digifactory OS integrates seamlessly with Legacybox.com, Shopify, our customer applications, and our internal business systems.

• Experience managing software products or complex operational systems.
• Experience working closely with software engineering teams.
• Strong product judgment and prioritization skills.
• Ability to simplify complex operational workflows.
• Excellent written and verbal communication.
• Highly organized without becoming bureaucratic.
• Curious about AI, automation, and process improvement.
• Comfortable spending time on the production floor learning how the work actually happens.
• Bias toward ownership, execution, and continuous improvement.

• Manufacturing or factory software
• Warehouse management or logistics systems
• Ecommerce platforms such as Shopify
• AI and automation workflows
• Computer vision or machine learning
• Robotics or industrial automation
• Systems integration and APIs
• Startup or high-growth technology environments

• Digifactory OS becomes a competitive advantage for Legacybox.
• Factory throughput and capacity increase through software improvements.
• Manual production work is reduced through thoughtful automation.
• Customers receive faster, clearer, and more accurate production updates.
• New digitization technologies are brought online more quickly.
• Production quality continues to improve through better software and AI-assisted workflows.
• Engineering, Operations, and R&D work from a shared product roadmap with clear priorities.

Most product managers spend their careers optimizing software that exists entirely on a screen.

At Legacybox, you’ll build software that directly controls how a real production facility operates.

Your work will influence factory throughput, quality assurance, AI automation, robotics, customer communication, ecommerce, and the preservation of millions of irreplaceable family memories every year.

Digifactory OS sits at the intersection of manufacturing, software, AI, computer vision, ecommerce, and consumer products. Few product roles offer that breadth—or the opportunity to see your work immediately improve both the customer experience and the physical world.

Competitive salary based on experience.

• Medical, dental, and vision insurance
• 401(k) with company matching
• Competitive PTO
• Professional development budget
• Equipment you need to do your best work
• Free Legacybox digitization service for your own family memories

This role is based in Chattanooga because the product lives in the factory.

The best ideas come from standing next to operators, watching production flow, understanding bottlenecks firsthand, and seeing the impact of your work in real time. If you enjoy building software that’s tightly connected to the physical world, there’s no better place to do it.

Legacybox is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone can do their best work. Employment decisions are based on qualifications, merit, and business needs.