What are the responsibilities and job description for the Veterinary Client Services Specialist position at Legacy Veterinary Group of the Carolinas?
Join a Team That Puts People and Pets First
West Hills Veterinary Centre is seeking an experienced Veterinary Client Services Specialist to join our compassionate and dedicated team. If you enjoy building relationships with pet owners, thrive in a busy veterinary environment, and are passionate about delivering exceptional service, we would love to hear from you.
As a Veterinary Client Services Specialist, you are often the first and last person our clients interact with during their visit. Your professionalism, empathy, and organizational skills help create a welcoming experience while supporting our doctors, technicians, patients, and pet families.
What We're Looking For
Required Qualifications
- 1-2 years of experience working in a veterinary hospital is required.
- Strong customer service and interpersonal communication skills.
- Ability to manage multiple phone lines, appointments, and client requests efficiently.
- Excellent computer, scheduling, and organizational skills.
- Ability to remain calm, compassionate, and professional during stressful or emotional situations.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Team-oriented mindset with a willingness to assist wherever needed.
- Reliable, dependable, and eager to learn and grow within the veterinary field.
Daily Responsibilities
- Greet clients and patients while providing an outstanding customer experience.
- Answer incoming calls and assist clients with scheduling, questions, and appointment needs.
- Coordinate wellness visits, surgeries, and other veterinary services.
- Process payments and maintain accurate client and patient records.
- Communicate effectively with veterinarians and support staff to ensure exceptional patient care.
- Educate pet owners on preventive care, medications, treatment plans, and hospital services.
- Maintain a clean, organized, and welcoming reception area.
- Assist with administrative and client service tasks to support daily hospital operations.
- Help create a positive, supportive environment for clients, patients, and team members.
Why West Hills Veterinary Centre?
At West Hills Veterinary Centre, we believe exceptional veterinary medicine begins with exceptional people. We are proud to provide high-quality care while fostering a supportive, family-oriented culture where every team member is valued and respected.
As part of Legacy Veterinary Group, we are privately owned rather than corporate, allowing us to focus on supporting our teams, caring for our patients, and building meaningful relationships with the communities we serve.
Our Core Values
- Compassionate patient care
- Exceptional client service
- Teamwork and collaboration
- Professional development and continuing education
- Work-life balance
- Integrity and respect
Benefits
Eligible full-time employees may enjoy a comprehensive benefits package including:
- Competitive pay based on experience
- Medical, dental, and vision stipend
- Paid Time Off (PTO)
- Paid holidays
- 401(k) with company match
- Employee pet discounts
- Continuing education opportunities
- Uniform allowance
- Supportive leadership team
- Opportunities for career advancement and professional growth
Ready to Join Our Team?
If you're an experienced veterinary professional with a passion for client care and a commitment to providing outstanding service, we invite you to apply today.
Join West Hills Veterinary Centre and become part of a team that is dedicated to making a difference for pets and the people who love them.
Salary : $15 - $17