Server Assistant Dillard House F&B

Company Overview: The Dillard House Farm Resort is a new addition to the Legacy Ventures Restaurants portfolio and will be an exciting adventure as we build on what the Dillard family has developed since 1917. This one-of-a-kind property is nestled in the picturesque Tennessee River Valley within a two-hour drive north of Atlanta in Rabun County. The F&B Team will support the Main Dining Room, New Brewery, Rock House Restaurant, and all Banquet Culinary needs. It will represent tradition with authentically sourced cuisine, numerous outdoor activities and outstanding southern charm and hospitality. 

We offer an extremely competitive pay, exceptional benefits, medical, dental, vision, access to online mental health visit portal, disability, and unheard of generous 401(k) match with a minimal waiting period (NO VESTING SCHEDULE), PTO for Full Time BOH hourly staff, perks galore and a family feel with corporate support structure.

Exceptional Benefits Package Includes

• Medical (Competitive Employer Contribution)
• Dental
• Vision
• Voluntary Life Insurance/ AD&D
• Disability
• Paid Time Off
• Telehealth and Tele-mental Health

Position Summary: The Server Assistant(SA) is an entry-level position that provides important support to restaurant staff while offering fundamental training and experience to the employee. The SA adds to guests’ dining experience by properly setting tables, providing bread and water service, clearing courses, cleaning and responding to the needs of guests and servers.

Reports to: Assistant Manager

Primary Duties:

• Properly and consistently set up bus stations, multiple table service, and private parties.
• Greet guests professionally at table with bread and water service.
• Replenish food and beverages when needed.
• Remove dishes from tables, bar and bus stations.
• Restock clean dishes.
• Assist servers in delivering food and beverages.
• Prepare dishes for washing by scraping and stacking them by type.
• Clean spilled food and drink.
• Keep restrooms, foyer and entrances clean.
• Maintain adequate stock of clean linens, silverware, glassware, dishes, and trays.
• Prepare coffee and tea as needed.
• Clean and refill condiments and polish silverware.
• Wash glasses and other serving equipment in the bar area.
• Complete special assignments.

Required Knowledge, Skills and Abilities

Customer Service: Must consistently be able to assess, anticipate and meet multiple guests’ needs at high quality standards and evaluate customer satisfaction without projecting a mood that detracts from guests’ experience. Must balance bar guests’ needs with those of guests served by wait staff. This requires practical knowledge of industry customer service standards.

Communication: Must clearly communicate in a professional manner with guests, vendors, coworkers and management. The ability to promote two-way communication by presenting clear ideas using thoughtful and responsive words. Nonverbal cues from a guest or server can alert the bartender to a potential problem. Must also understand instructions, read written company memorandums and communicate when he or she needs more direction.

Interpersonal Relationships: Must adapt to different personalities of guests and coworkers without losing focus. Extreme familiarity or conflicts with coworkers often weaken a team-oriented work environment.

Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.

Quality Control and Priority Assessment: Assess the value and importance of customer needs to maintain a high standard of quality.
 

Career Path:

The company seeks and rewards team members who demonstrate intelligence, judgment, a capacity to anticipate, loyalty, integrity, a high energy level, a balanced ego and the drive to get things done.

The Company is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. The Company also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The Company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Salary : $16 - $18