Guest Ambassador

Guest Ambassador

About the Role

At The Fold Hotels / andCo Hospitality, we're all about turning vacations into stories worth telling. Ever had a trip so good you considered staying forever? We get that a lot.

As a Guest Ambassador, you’re the vibe-setter and first impression extraordinaire. You’re not just checking people in — you’re welcoming them into our world of laidback luxury and guiding them through every step of their stay. From personal room showings and thoughtful item deliveries to smoothing out travel-day chaos and dropping insider recs, you make guests feel like they belong.

With every smile, key card, and “we’ve got you covered,” you’ll be the reason they come back (and brag about us to their friends). All while living our values: sustainably minded, wildly inclusive, and effortlessly cool.

What You’ll Be Up To

Guest Arrival & Experience

• Deliver a seamless welcome—greeting guests, assisting with check-ins/check-outs, and setting the tone for their stay.
• Execute an elevated start to the stay including highlighting key amenities and features with authentic charm, even escorting a guest to their room if necessary.
• Manage delivery of guest items (luggage, amenities, special requests) quickly and carefully.
• Anticipate guest needs and provide personalized support to elevate every interaction.
• Handle guest concerns with empathy and swift, thoughtful solutions.

Guest Engagement & Reservations

• Field calls and emails with top-tier etiquette—managing bookings, changes, and confirmations with accuracy and flair.
• Handling guest concerns with empathy, care, and swift solutions.
• Guide guests through the reservation process, offering tailored suggestions and upsell opportunities that enhance their stay.
• Maintain precise records, payments, and fee collections while keeping guest accounts tidy and accurate.

• Partner with housekeeping and operations to ensure rooms are spotless and guest-ready.

Lobby & Environment

• Curate a welcoming lobby atmosphere that’s organized, polished, and always guest-ready.
• Share insider local knowledge—hidden gems, must-sees, and can’t-miss events to enrich their experience.
• Support extra projects and special initiatives that elevate the guest journey.

You’re Great Because

• You’re naturally guest-obsessed—hospitality isn’t just your job, it’s your vibe.
• You’ve got a high school diploma or equivalent (bonus points for hospitality experience).
• You’re a strong communicator: approachable, friendly, and clear in any situation.
• You bring previous customer service know-how, ideally from hotels, restaurants, or anywhere people and personalities collide.
• You’re tech-savvy—Microsoft Office and resort software? Easy.
• You know how to stay cool under pressure, even when lines grow and phones ring off the hook.
• You’re flexible—weekends, holidays, mornings, or nights, you get the industry hustle.
• You thrive in diverse spaces, welcoming all guests and teammates with care and authenticity.
• You’re organized, self-motivated, and ready to juggle it all without dropping the ball.

Why You’ll Love It Here:

• Be part of a team that’s innovative, fun, and unapologetically sustainability-obsessed.
• Work in a culture where creativity flows, ideas are valued, and collaboration is everything.
• Enjoy awesome perks: healthcare, pet insurance, unlimited PTO (yes, really).
• Thrive in a workplace where everyone matters, everyone is valued, and everyone gets treated like a VIP.