What are the responsibilities and job description for the Retail Shift Lead position at Legacy Toys?
Shift Lead — Legacy Toys
At Legacy Toys, we believe shopping for toys should be as fun as playing with them. As a Shift Lead, you're the person who keeps the energy up, the floor running smoothly, and the team on track — especially when the manager steps away. You're a natural leader who still loves being on the floor with customers, and you're ready to take the next step in your retail career.
This is the bridge between associate and management, and it's a great role for someone who wants more responsibility without jumping straight into full management.
What You'll Do
At Legacy Toys, we believe shopping for toys should be as fun as playing with them. As a Shift Lead, you're the person who keeps the energy up, the floor running smoothly, and the team on track — especially when the manager steps away. You're a natural leader who still loves being on the floor with customers, and you're ready to take the next step in your retail career.
This is the bridge between associate and management, and it's a great role for someone who wants more responsibility without jumping straight into full management.
What You'll Do
- Open and/or close the store, following all procedures accurately
- Lead the floor during your shift — keeping the team focused, supported, and on task
- Step in as the point person for customer concerns and questions
- Handle cash, registers, and end-of-day reconciliation
- Keep the store stocked, clean, and shoppable throughout your shift
- Assist with receiving orders, transfers, and special orders as needed
- Communicate team updates, issues, and wins to the ASM or Store Manager
- Support training of new Sales Associates
- Attend team meetings and contribute ideas
- Make someone's day a little brighter
- Prior retail experience required; supervisory experience is a plus
- Someone a team naturally looks to for direction — calm, reliable, and positive
- Strong communicator with customers and colleagues alike
- Comfortable handling opening/closing procedures and cash responsibilities
- Flexible availability including evenings and weekends
- A problem-solver who handles the unexpected without rattling
- Legacy Bucks — quarterly store credit earned based on your hours
- Employee discount
- Flexible scheduling
- First look at new products and arrivals
- Staff Picks — your recommendations featured on the floor
- A clear path to grow into Assistant Store Manager