What are the responsibilities and job description for the Treatment Coordinator position at Legacy Surgery?
Treatment Coordinator
Legacy Surgery | Oral & Maxillofacial Surgery
Harrisonburg & Staunton, VA
Legacy Surgery is seeking an experienced, compassionate Treatment Coordinator who can help patients understand their treatment, feel comfortable with their care, and confidently move forward with scheduling.
This position focuses on treatment planning, patient communication, insurance benefits, and consistent follow-up, while also supporting the front office as needed. We’re looking for someone who is organized, detail-oriented, dependable, and comfortable taking ownership of the patient’s journey from consultation through treatment completion.
What You’ll Do
- Work closely with our doctor and clinical team to create accurate treatment plans and present them to patients, explaining recommended treatment, estimated costs, insurance benefits, and payment options.
- Build relationships with patients and help address concerns about treatment, finances, or scheduling.
- Follow up consistently on unscheduled treatment and pending patient cases.
- Review dental insurance benefits and apply them accurately to treatment estimates.
- Coordinate communication between patients, our surgeon, clinical team, and referring offices.
- Prepare and send treatment letters and maintain accurate patient documentation.
- Track treatment acceptance and work with leadership to address obstacles to scheduling.
- Assist with front office responsibilities as needed, including phones, scheduling, check-in, check-out, chart preparation, and collecting payments.
What We’re Looking For
- Previous dental or treatment coordination experience preferred
- Dental insurance experience preferred.
- Confidence discussing treatment costs and estimated patient financial responsibility.
- Strong communication skills and a compassionate approach to patient care.
- Excellent organization, attention to detail, and consistent follow-through.
- A proactive, dependable team member who can manage multiple priorities and support the front office when needed.
- Must be willing to travel to and work at both our Harrisonburg and Staunton, VA locations.
Pay: From $26.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Application Question(s):
- Are you willing to travel between both office locations-Harrisonburg and Staunton VA?
Work Location: In person
Salary : $26